RECEPTIONIST - Total Family Health Care

RECEPTIONIST

- Total Family Health Care 1205 North Missouri Street, Macon, MO 63552 Full-time Full-time Full Time Position summary: The receptionist greets and schedules patients, answers telephones, collects patient data and payments and various other general office duties as assigned.

General purpose:

Performs various front office duties Role qualifications: Education High School diploma or its equivalent. Experience Licenses/Certificate Must maintain current BCLS. Must attend inservices and staff meetings.

Position responsibilities:

Greet all patients and visitors courteously and kindly. Answer incoming telephone calls and schedule appointments or create telephone messages according to clinic guidelines. Insure that all information is updated in the computer at each visit. Obtain copies of insurance cards. Inform the patient of their financial responsibility if we are not a provider for their insurance. Verify that we are the patient's primary care physicians if they belong to an HMO. Verify Medicaid eligibility prior to the patient appointment Collect and post copays at time of service and collect other patient payments as received. Run daily balance report and create deposit Be familiar with patient financial assistance and payment plan guidelines and educate and assist patients with this as needed. Maintain all medical records insuring patient confidentiality. Assist patients with referrals to other physicians or for testing. Obtain insurance precertification as needed for testing or referrals Proper retrieval of medical records to / from other providers. Maintain a good public image of the clinic when answering the phone and directing phone calls. Work with Clinic Manager to maintain a proper level of office supplies. Other various general office duties as assigned by the office manager.

Essential skills and experience:

Must have the ability to type and use appropriate office equipment. Must be able to use a personal computer for scheduling and retrieving of patient information. Must be able to read and interpret components of medical charts. Must be able to speak effectively to individuals. Employee is regularly required to talk and hear. Specific vision abilities require close vision.