Medical Receptionist

Northgate Eye Center is an independent eye care practitioner clinic seeking motivated people who are truly excited to be at work, meet new patients, create relationships with patients and like to be the in the middle of the excitement. The position is located in Cameron, NC, in the Spout Springs area, just north of Ft. Bragg. We offer an established patient base that is growing rapidly, equipment, supplies and complete office support. The clinic is a 5k sq. ft. facility with state-of-the-art equipment. The clinic is beautifully decorated and was created and designed by Eye Designs and Goodrich Architecture. Opened in June 2013, Northgate Eye Center offers patients advance eye care by people who truly care about their health and providing the best brands and styles in international eyewear. Advanced eye care and service beyond anything they have experienced in the past; Help patients achieve a healthy, vision filled life; Providing fun, fashionable, high quality and unique eye wear that they are excited to be seen in is what our patients deserve is the Northgate Eye Center philosophy. We believe eye health for life begins here and that eyewear is not only a vision correction device but a fashion accessory. Northgate Eye Center offers simply the highest quality care and glasses for men, women, and children. We are searching for exceptional people to become exceptional staff members to help meet the growing demands of the area while we continue expanding. We are searching for likeminded individuals to expand our fantastic team of eye care professionals who strive to provide our patients with the highest quality eye care and optical shopping experience in the Ft. Bragg, Sanford and Fayetteville area. We are seeking energetic, confident, and professional people. We have created a unique, luxurious clinic and optical showroom that is unlike any in the region. This is a clinic where people come to receive the highest quality care and buy high quality eyewear not because they have to but because they want quality service and products. Qualities we are looking for in our staff. Set the tone for every person who calls or walks through the door. You are the first step in a positive experience for our patients. You are the face we are putting forward to our community. You are able to be positive and excited about every patient's visit regardless of the day of the week or the hour of the day. Provide exceptional service. Work with patients to ensure they feel welcome and have an amazing experience at Northgate Eye Center. Be a confident consultant. Help all patients and future patients understand everything the clinic provides them by your deep understanding of everything we do. Inform patients. Use "plain speak" to review office policy, eye care procedures and the total process, eyewear prescription terminology so the patient can understand and make sense of their eye care needs to make confident decisions. Talk to everyone making them feel welcome: Communicate well with patients, doctors, vendors and fellow Northgate team members. Know our stuff. Equipment, testing procedures, benefits of our services and why they are important, policies, brands and styles of frames and lenses their unique qualities and their benefits, know why we only offer the highest quality. You must be able to talk with confidence about all of our services. Your interaction with the patients sets the tone of the exam and their experience and we rely on your ability to communicate. Be accurate. Always know and understand exactly what you are communicating to patients. They don't always hear what you think you said. Get the little things right. Be detail-oriented in every aspect of clinic operations.

This includes all facets:

Appointment details, equipment/testing procedures, closing duties, messages…. Help us improve. If you have a comment or idea….share it. Continuous improvement is an active process.

Be on time:

Have solid and reliable transportation.

Be clean:

Northgate Eye Center is a Drug Free Smoke Free Workplace.

Be trustworthy:

Background checks are a requirement for employment.

Be a fan:

Wear eyewear everyday (nonprescription OR prescription). Know our products by using our products.

Be passionate:

About people, eye care, fashion, and eyewear.

Be a team player:

Have a strong work ethic and team spirit Have fun. Vision health is of great importance but is normally a second thought to those with healthy sight. This is patient's health, but that doesn't mean it always has to be serious. Bring the best out of yourself and those around you. You are the first step in the exam process that is sometimes not understood by patients whose last exam was at a retail store. The clinic is judged by your professionalism, ability to communicate with the patient and energy. BE NICE. We are nice people. We are never arrogant, pushy, or condescending with our patients. We never forget this and neither will our team. We LOVE our patients… and you must, too! Have an extreme passion for eye care, fashion and eyewear. Yes, we are mentioning this again. It is that important to us! Make people feel good about themselves and their decisions. Take an active interest in getting to know your patients as people. What their needs are and what they are trying to ask or say. Help them make the right choice. Dress to impress. Be stylish and know the upcoming fashion trends. Northgate Eye Center doesn't just talk the talk, we walk the walk. Have the ability to multitask in a fast paced medical/retail environment. Keep cool under pressure. Be a self-starter. Excited to take full advantage of the many training opportunities provided to our staff and never stop improving on your ability to provide exceptional patient care. General Duties. This is an entry level position. Greeting Patient as they walk through the door with a positive, inviting smile. You set the attitude for a patient's entire visit. Chart Preparation. Telephonic Scheduling. On-line Scheduling management. Appointment schedule management. Insurance Verification. Patient Recall. Claims Processing. Concierge services. Address all patient inquiries in a knowledgeable manner. Solve issues and complete patient requests. Complete on-line and in-office training. In-depth knowledge of Officemate/Microsoft Word/Microsoft Excel. Collect payments for both medical procedures and in-clinic purchases. Answer multi-line phones in a pleasant manner providing the initial impression to all patients and future patients. Manage supplies. Take detailed patient histories and direct to proper level of care. Ensure completeness of patient files both electronic and written. Requirements. 1-3 Years of clinical experience desired but not required. Experience in patient/customer service with a proven track record. Positive, motivated personality. You set the tone of a patient's experience. This is a full-time position. 40 hours per week minimum. Must pass a basic background check. This is a drug/smoke free environment. 3 professional recommendations.

Job Type:

Full-time Pay:

$14.00 - $19.00 per hour

Benefits:

Employee discount Paid time off Professional development assistance Vision insurance

Experience:

Medical Receptionist:

3 years (Required)

Work Location:

In person