Job Summary The Community Free Clinic is seeking a dedicated and detail-oriented Bilingual Healthcare Receptionist to join our team. The ideal candidate is fluent in both English and Spanish and is passionate about providing exceptional customer service to a diverse patient population. This role is essential to ensuring smooth communication between patients and staff while maintaining efficient front desk and administrative operations. We are committed to providing compassionate, high-quality healthcare to uninsured and underserved members of our community. The successful candidate will demonstrate professionalism, empathy, cultural sensitivity, and a commitment to excellent patient care. Responsibilities Greet patients and visitors warmly, creating a welcoming and professional environment. Answer and direct phone calls with professionalism and excellent phone etiquette. Schedule, confirm, reschedule, and manage patient appointments efficiently. Manage the clinic appointment calendar and assist with waitlists when appropriate. Register new patients and update existing patient demographic information in the electronic medical record (EMR) system. Check patients into the EMR schedule and update demographic and HealthNet information as needed. Collect patient information and maintain accurate records in compliance with HIPAA regulations. Scan, upload, and maintain patient documents, including identification, insurance information, and required forms. Assist patients with completing registration paperwork and required clinic forms. Review documentation to ensure all required forms, consents, and supporting documents have been completed. Manage all aspects of new patient appointment paperwork and ensure newly enrolled patients are scheduled for their first appointment. Prepare patient charts and print daily schedules. Provide verbal interpretation between English-speaking staff and Spanish-speaking patients as needed. Assist with translating routine patient communications and forms when appropriate. Utilize basic medical and dental terminology to communicate effectively with patients regarding appointments, treatment plans, and clinic services. Perform general administrative duties, including filing, data entry, correspondence, and record maintenance. Continuously monitor and supervise office flow to ensure minimal patient wait times. Demonstrate compassion, professionalism, cultural sensitivity, and respect while serving a diverse patient population. Maintain patient confidentiality and comply with all HIPAA and clinic privacy policies. Requirements Fluency in both English and Spanish is required. High school diploma or equivalent required. Previous healthcare, medical office, dental office, or receptionist experience preferred. Experience with electronic medical record (EMR) systems preferred. Experience working with underserved, uninsured, or culturally diverse populations preferred. Strong customer service skills and ability to interact effectively with individuals from diverse backgrounds. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to manage multiple responsibilities simultaneously while maintaining a professional demeanor. Familiarity with documentation review processes related to patient care plans. Proficiency in basic computer applications, including Microsoft Office and data entry systems. Ability to learn and navigate clinic software and electronic health record systems. Ability to maintain confidentiality and comply with HIPAA regulations at all times. Ability to sit, stand, walk, and move throughout the clinic during the workday. Ability to occasionally lift and carry up to 20 pounds. Hours 30 hours per week, Monday-Thursday during regular clinic hours Second Wednesday of each month until 9:00 PM Pay $16.00-$19.00 per hour Starting candidates with little or no healthcare reception experience may qualify at the lower end of the range. Candidates with relevant healthcare reception experience, EMR proficiency, and strong bilingual communication skills may qualify at the upper end of the range. Expected Hours 32 hours per week Benefits 401(k) Dental Insurance Health Insurance Life Insurance Paid Time Off Vision Insurance The Community Free Clinic is an equal opportunity employer and values diversity at all levels of the organization.

Pay:

$16.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person