Job Overview Hopewell Family Medicine is a locally owned family practice in Morganton, NC looking for compassionate organized team members who love helping people. We believe patients deserve to be treated like family, and we're looking for employees who share that mission. Join our compassionate healthcare team as a Medical Receptionist and become the welcoming face of our clinic! In this vital role, you will serve as the first point of contact for patients, ensuring a smooth and positive experience from check-in to check-out. Your energetic and organized approach will help facilitate efficient clinic operations, coordinate appointments, and maintain accurate medical records. If you thrive in a dynamic environment and are passionate about providing exceptional patient service, this is the perfect opportunity to make a meaningful impact in healthcare. Duties Greet patients warmly, verify their information, and assist with check-in and check-out procedures. Schedule appointments accurately utilizing medical scheduling software and manage multi-line phone systems with professionalism and courtesy Verify insurance coverage, perform insurance eligibility checks, and handle insurance verification processes including Medicare and health insurance plans Collect patient co-pays and outstanding balances through efficient medical billing practices and medical collection procedures Review medical documentation for completeness, accuracy, and compliance with HIPAA regulations; update patient records accordingly Assist with clinical administrative support tasks such as preparing care plans and reviewing documentation. Maintain confidentiality of patient information by adhering to clinical confidentiality policies while providing excellent customer service in a fast-paced environment Qualifications Proven experience as a Medical Receptionist or in a similar medical office role; clinic or dental office experience is highly preferred Familiarity with medical coding including CPT (Current Procedural Terminology), ICD-10 (International Classification of Diseases), ICD coding, and medical billing procedures is preferred but not required. Excellent communication skills with proficiency in phone etiquette and multi-line phone system operation; bilingual abilities are a plus Competent computer skills including Microsoft Office Suite. Ability to handle sensitive information with discretion while maintaining high levels of organization and attention to detail Knowledge of clinical confidentiality policies and healthcare regulations such as HIPAA is essential Embark on a rewarding career where your organizational skills and compassionate nature help improve patient experiences every day. We are committed to supporting your professional growth within a vibrant healthcare environment that values dedication, teamwork, and excellence.

Pay:

$16.00 - $18.00 per hour

Benefits:

Employee discount Free flu shots Free health screenings On-the-job training Paid sick time Paid time off Uniform allowance

Work Location:

In person