Medical Receptionist

Position Summary:

We are seeking a Receptionist to join our Wilmington branch. As the first point of contact for clients, you will play a key role in creating a welcoming and supportive environment while ensuring smooth daily operations of the front office.

Key Responsibilities:

Greet and check in clients in a warm, respectful, and confidential manner Answer incoming phone calls and respond to inquiries about services Schedule, confirm, and manage client appointments using our scheduling software Maintain accurate client records while adhering to HIPAA and confidentiality standards Process intake paperwork and assist with insurance verification Handle incoming/outgoing mail, faxes, and general office correspondence Coordinate with clinicians and administrative staff to support daily workflows Maintain a clean, organized reception and waiting area

Qualifications:

High school diploma or equivalent (Associate's degree preferred) Previous front desk, receptionist, or administrative experience (healthcare setting a plus) Strong communication and interpersonal skills Ability to manage multiple tasks with attention to detail Proficiency with computers, scheduling systems, and Microsoft Office Professional demeanor with a compassionate, patient-centered approach

Preferred Skills:

Experience with electronic health records (EHR) systems Knowledge of insurance verification processes Bilingual abilities are a plus

Work Environment:

This position operates in a professional outpatient mental health office setting. The role requires sitting for extended periods, frequent interaction with clients, and occasional handling of sensitive situations with discretion.

Schedule:

Mondays 2:30PM-5:00PM Tuesdays 12:00PM-5:00PM Wednesdays 2:30PM-5:00PM Thursdays 8:00 AM-5:00 PM with a one hour lunch break. Fridays 2:30PM-5:00PM Extra shifts available, but not required, when needed to cover for absence of other receptionists in both our Wilmington and Shallotte Offices.

Job Type:

Full-time Pay:

From $16.50 per hour

Work Location:

In person