Location Address:

129 El Paso Rd Ruidoso, NM 88345-6033

Compensation Pay Range:

Minimum Offer $16.42 Maximum Offer $23.68

Now Hiring:

Medical Group Clerical Specialist Summary:

Coordinates the encounter or appointment closure process for the customer/patient including advanced scheduling, co-pay collection, financial arrangements, coordination of service and preparation of a claim or account for billing in a specialty setting. Identify coding concerns and support resolution of issues by discussing with providers and patients. Demonstrates skills in customer service by listening, responding using defined standards to include key words and providing accurate information as well as referring to alternative resources when unable to provide the requested information or service. Excellent time management skills, ability to establish priorities.

Type of Opportunity:

Full time

Job Exempt:

No Job is based: Lincoln County Medical Center -

White Mountain Clinic Work Shift:

Weekday Schedule Monday-Friday (United States of America)

Responsibilities:

Facilitates the customer discharge (check out) process . Ensures the collection of patient demographics and insurance information. May collect identified patient financial obligation, arrange method of payment, or resolve account according to standard protocols. Ability to review schedule , anticipate errors and take corrective action Support office activities to ensure patient and customer issues are addressed timely. Communicate effectively with physicians, patients and staff. Creates, and maintains the provider scheduling template per established guidelines. Answer telephones , takes complete and accurate message and and relays information to appropriate party. to support operational aspects of patient care. Able to answer questions regarding hospital and departmental operations, policies and procedures. Verifies lab requisition for completeness and accuracy. Reviews lab coding to validate consistency with all aspects of billing requirements. Executes with the patient any necessary paperwork that is required such as ABNs to ensure an accurate claim and support payments for services. Retrieves information from files as requested and assembles paperwork and reference material as requested by patients or providers. Responsible for following HIPAA confidentiality guidelines while performing all duties.. Responsible for responding to requests within the scope of the job to include mailing or faxing material to PHS departments and other appropriate facilities. Initiates and coordinates correspondence between physicians and patients to include monthly reminders, no show letters, referrals etc. Maintains supplies and equipment for department, Maintains and fosters effective customer relations with patients , providers and the public by listening, responding, and documenting customer phone and walk-in inquiries and complaints. Attempts to resolve complaints in the moment and enters complaints/compliments into Advocate. Schedules patient appointments according to guidelines by providing documentation of scheduled appointments, procedural instructions and location directions. Works in collaboration with Triage Nurse and Providers to monitor daily patient schedule and identify no shows for rescheduling. Places reminder calls to patients. Able to schedule complex appointments and procedures that require advanced technical skills Performs scheduling to ensure physician, procedure room and equipment availability. Schedules and instructs patients for Out-patient procedures. Executes the process necessary to support referrals and authorizations for procedures and medications. This requires interaction with insurance companies and communication with the patients. Supports the accurate and timely compilation and maintenance of medical record documentation for other physician inquiries. Attend monthly meetings. Participate in Process Improvement Teams May be responsible for opening and distributing mail. Assist with orientation of new staff and providers.

Qualifications:

High school (G.E.D.) required. Eighteen Months experience in healthcare with scheduling, registration and MD interaction. Physician office experience preferred. Ability to pass all EPIC competencies within 90 days of hire. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS

is a drug-free and tobacco-free employer with smoke free campuses. 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