Employment Type:

Part time

Shift:

Description:

Per Diem role. Hybrid after

Training Position Summary:

The Medical Receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.
Responsibilities include but are not limited to:
Promote a healthy work environment
Schedule appointments on provider schedules
Review schedules based on provider preference lists and update appropriately
Collaborate and communicate regularly with management regarding goals, needs/concerns
Pre-registration
Reviewing revenue reports to ensure charges are billed appropriately
Collect co pay/balances due for each patient
Checking in patients for appointments
Checking out patients for appointments
Phone support
Incoming and outgoing phone calls
Scanning and faxing documentation
Confirmation phone calls
General Performance Criteria:
Performs critical job functions that lead to a stream-lined and efficient patient experience
Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards
Meets performance measures in place for each job function and complete job functions by established review date
Works collaboratively with staff and management
Communication:
Maintains confidentiality related to patients, family and employees and information specific to service area.
Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.
Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
Uses appropriate diction and grammar in conversations.
Customer Service:
Employs professional manners and tact in all dealings.
Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
Customer service orientated.
Adheres to hospital confidentiality statement.

Service Specific Skills:

Receives and distributes messages, packages and supplies to the appropriate person or place.
Implements the day-to-day operations of specific service or environment.
Maintains a safe and secure environment.
Equipment:
Displays competency related to performing job skills.

Including but not limited to:

PC terminals, telephones, copier, e-mail system, fax machine and typewriter.

Education, Training, Experience, Certification and Licensure:

High school graduate or equivalent, business school or formal secretarial training a plus. One to two years' experience preferred.
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

Special Equipment, Skills, or Other Requirements:

Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.

Work Environment and Hazards:

Office setting
exposure Class I or II; service specific.

Physical Demands:

Light work
standing, walking, sitting, and lifting.

Work Contact Group:

All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

Supervised By:

Manager or Coordinator

Pay Range:

$19.00

25.00
Pay is based o Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. 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