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Medical Receptionist
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Robert Half
Vestal, NY (In Person)
Full-Time
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Job Description
Description We are looking for a Medical Receptionist to support a busy healthcare office in Vestal, NY. This long-term contract opportunity is ideal for someone who enjoys creating a welcoming patient experience while managing front-desk operations with accuracy and care. In this role, you will coordinate scheduling, assist with insurance-related questions, and help keep daily administrative processes running smoothly. The right candidate brings strong communication skills, attention to detail, and a service-focused approach to patient care.
Responsibilities:
- Coordinate incoming and outgoing patient calls, arrange appointments, and respond to questions related to upcoming visits and general billing matters.
- Confirm insurance details and prepare required documentation so patients are ready for service and products are processed without delay.
- Maintain patient records and account information with discretion while following privacy standards and healthcare regulations.
- Manage appointment reminder and confirmation activities to improve attendance and provide timely, courteous communication before each visit.
- Review service fees, coverage information, and available payment arrangements with patients, and organize additional visits when follow-up care is needed.
- Support office performance goals by contributing to quality-focused processes and encouraging patient referrals as part of the practice's wellness outreach.
- Collaborate closely with staff members to promote a respectful, detail-focused environment for both patients and colleagues.
- Build productive relationships with outside providers and vendors, assist with supply and product tracking, and help monitor inventory levels.
- Take part in ongoing learning opportunities, including scheduled calls and training sessions, to stay current on office procedures and best practices. Requirements
- High school diploma or equivalent required; an associate or bachelor's degree is preferred.
- At least 2 years of experience in a medical front office, receptionist, customer service, retail, or call center setting.
- Working knowledge of patient scheduling, check-in processes, and general front-desk administrative support.
- Familiarity with basic medical terminology and confidence interacting with patients in a healthcare environment.
- Proficiency with Microsoft Word and Excel for routine office documentation and tracking tasks.
- Understanding of insurance verification, medical billing support, and reimbursement-related workflows.
- Strong verbal and written communication skills with the ability to handle sensitive information professionally.