Job Title:

Medical Front Desk/Scheduling Representative Department:

Operations Immediate Supervisor Title:

Operations Supervisor Job Supervisory Responsibilities:

None General Summary:

Essential Job Responsibilities:

1. Greets patients and visitors in person and over the phone in a professional and courteous manner 2. Completes arrival and discharge workflow with accuracy and confidentiality. Tasks include demographic and eligibility verification, payment posting and reconciliation, scheduling and patient cost estimation for services 3. Analyzes and responds to requests for medical information following appropriate use and disclosure 4. Performs all duties within HIPAA regulations

Education:

High School Diploma Experience:

Minimum of two years of health care and customer service experience

Other Requirements:

None Performance Requirements:

Knowledge:

Knowledge of general office policies and procedures

Knowledge of medical terminology
Knowledge of payer products
Knowledge of HIPAA regulations
Understanding and execution of daily reconciliation of payments

Skills:

Excellent verbal and written communication skills Exceptional customer service skills

Passionate about healthcare excellence
Excellent telephone etiquette and proficiency managing scheduling calls
Experience with electronic practice management (PM) and medical record (EMR) systems
Adaptability to technology

Abilities:

Ability to work effectively with other departments in the practice Ability to use active listening skills and be resourceful when problem-solving

Ability to multi-task, work in a fast paced environment and stay organized
Ability to assist other administrative staff with overflow work, including word processing, and data entry

HIPAA Compliance:

In order to fulfill the responsibilities of thisposition, access to the following information is required: Patient billing and health records

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

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