Medical Receptionist Pearl Health Center Portland, OR Job Details Full-time $19 - $22 an hour 11 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Opportunities for advancement Qualifications Teamwork HIPAA Medical scheduling Attention to detail Organizational skills Full Job Description Join our friendly and dedicated team at Pearl Health Center, a family-owned primary and alternative care clinic. We're seeking a professional and compassionate Medical Receptionist to provide exceptional patient care, manage appointment scheduling, and assist with administrative duties. The ideal candidate will be organized, detail-oriented, and able to create a welcoming atmosphere for our diverse patient base. If you're passionate about supporting holistic health in a warm, community-focused environment, we'd love to hear from you!

Our Core Values:

Patient-Centered Primary Care:

We strive to prioritize professional and compassionate interactions between our clients, staff, and community partners.

Collaboration and Community Mindset:

We aim to create a culture in which our staff supports, encourages, and inspires one another to exemplify a cohesive team which prioritizes collaboration as the basis for excellent patient care.

Growth and Development:

We endeavor to promote innovation in and for our practice, and to provide opportunities for growth and career development for our staff.

Holistic Wellness:

As an integrated team of primary care, mental health, and alternative care providers, we recognize the strengths in each member of our team and work together to provide holistic intervention for every client.

Social Determinants of Health:

We recognize the impacts of systemic health and social disparities, and offer assistance to our clients in addressing social determinants as part of our holistic perspective.

Benefits:

Insurance Medical, dental and vision insurance options for employees working 32+ hours. Paid Time Off (PTO) Enjoy a generous PTO package including vacation days, sick leave, and paid holidays, allowing you to recharge and maintain a healthy work-life balance. Retirement Savings Plan 401(k) plan with company match, helping you plan for your future and achieve your financial goals. Professional Development Opportunities for continuing education, training, and certification to support your career growth and professional development in healthcare. Family-Oriented Work Environment As a family-owned business, we prioritize a supportive, flexible, and understanding work environment that values family life and work-life balance. This position will be 40 hours per week, M-F between the hours of 7:30 am and 7:30 pm. We are offering $19-$22/hr depending on experience. Applicants without relevant experience are encouraged to apply - please submit a cover letter detailing how your work/volunteer/educational experience makes you the best candidate for this position!

Key Skills and Abilities:

Excellent Communication Skills Ability to communicate clearly and professionally with patients, family members, and healthcare providers both in person and over the phone. Strong Organizational Skills Proficient in managing appointments, medical records, and patient information with attention to detail and accuracy. Customer Service Excellence Demonstrates a friendly, compassionate, and professional demeanor while providing exceptional service to patients in a busy healthcare setting. Multitasking and Time Management Ability to prioritize and manage multiple tasks efficiently in a fast-paced environment while maintaining a high level of accuracy. Confidentiality and HIPAA Compliance Strong understanding of patient privacy rights and the ability to handle sensitive medical information in compliance with HIPAA regulations. Problem-Solving and Critical Thinking Able to address patient concerns, resolve scheduling conflicts, and adapt to changing situations with a calm and solution-oriented approach. Team Collaboration Works effectively within a team, collaborating with healthcare providers, office staff, and patients to ensure smooth clinic operations. Attention to Detail Ability to manage patient data, insurance information, and medical documents with high accuracy to prevent errors.

Tasks and Responsibilities:

Patient Check-In and Check-Out Greet and check in patients upon arrival, verify personal and insurance information, and update records as necessary. Assist patients with completing necessary forms and documentation. Appointment Scheduling and Management Schedule patient appointments, including follow-ups, consultations, and specialized treatments, ensuring minimal scheduling conflicts. Communications Management Answer incoming calls, respond to patient inquiries, and direct calls to appropriate staff members or healthcare providers. Communicate with patients regarding appointment reminders, test results, and billing inquiries. Proactively reach out to patients assigned to our clinic for primary care, assisting them with appointment scheduling, registration, and setting up necessary healthcare services to ensure a seamless transition and continuous care. Medical Record Management Accurately input patient data into Electronic Health Records (EHR) and maintain organized medical records. Ensure patient records are up-to-date and readily accessible to healthcare providers. Insurance Verification and Billing Assistance Verify patient insurance information and assist with insurance authorizations or referrals. Coordinate with insurance companies and provide patients with necessary billing information. Patient Support and Care Coordination Provide excellent customer service by addressing patient needs, concerns, and questions in a friendly and empathetic manner. Help patients navigate the clinic's services, including both primary and alternative care options. Maintain Office Supplies and Cleanliness Monitor inventory of office supplies and reorder as necessary to ensure smooth clinic operations. Maintain a clean and welcoming front office environment for patients and visitors. Confidentiality and Compliance Adhere to HIPAA regulations to maintain the confidentiality of patient records and sensitive information. Ensure that patient privacy is respected at all times during check-in, consultations, and data handling. General Office Duties Handle general administrative tasks such as faxing, photocopying, and mailing documents. Perform data entry and ensure all patient interactions and communications are documented accurately. Problem-Solving and Conflict Resolution Address patient complaints or issues with a calm, solutions-oriented approach, escalating issues as needed to management or providers.

Job Type:

Full-time Pay:

$19.00 - $22.00 per hour

Benefits:

401(k) Dental insurance Health insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person