Medical Appointment Scheduler

Job Overview We are seeking a dedicated and detail-oriented Medical Appointment Scheduler to join our healthcare team. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a comprehensive understanding of medical office operations. In this role, you will be responsible for coordinating patient appointments, managing scheduling systems, and ensuring seamless communication between patients and healthcare providers. Your efforts will contribute significantly to maintaining efficient clinic workflows and delivering outstanding patient service. This position offers an engaging environment where your administrative expertise can make a meaningful difference in patient care. Responsibilities Schedule patient appointments accurately using state of the art practice management and electronic health record (EHR) systems, ensuring optimal provider utilization. Verify insurance coverage and follow referral procedures to ensure smooth billing. Manage appointment changes, cancellations, and follow-up scheduling to accommodate patient needs and clinic availability. Maintain detailed documentation review of patient records, care plans, and medical histories to support clinical workflows. Assist with intake procedures by collecting necessary medical information and updating patient records in various EHR systems. Provide exceptional customer service via multi-line phone systems, demonstrating professional phone etiquette and clear communication. Collaborate with medical staff to coordinate appointment times, prioritize urgent cases, and optimize clinic schedules. Ensure compliance with HIPAA regulations by safeguarding patient confidentiality during all scheduling activities. Participate in group tasks to communicate with patients electronically. Proficiency in EHR systems similar platforms for scheduling and documentation purposes. Knowledge of medical terminology relating to Dermatology. Experience with insurance verification processes and familiarity with HIPAA compliance standards. Excellent organizational skills with the ability to multitask efficiently in a fast-paced healthcare environment. Exceptional communication skills with a focus on patient service excellence and professional phone etiquette. Bilingual abilities are highly desirable to serve diverse patient populations effectively. Prior clinic or medical office experience is preferred.

Pay:

$16.50 - $22.00 per hour

Benefits:

401(k) matching

Work Location:

Hybrid remote in Franklin, NC 28734