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Medical Receptionist
Job
Amitabha Medical Clinic
Remote
$52,000 Salary, Full-Time
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Job Description
Amitabha Medical Clinic is seeking an experienced Medical Receptionist / Patient Care Coordinator to join Dr. Isaac Eliaz's integrative medical practice in Santa Rosa. The ideal candidate understands that every patient is more than their diagnosis, and can effectively communicate with warmth and sensitivity, while supporting individuals navigating complex medical conditions and life-changing diagnoses. We serve a unique and diverse patient population who have sought out Dr. Eliaz's highly personalized and integrative approach to complex health concerns. Our patients may be navigating cancer, chronic inflammatory conditions, immune dysregulation, environmental illness, and other challenging medical conditions. As the first point of contact for many patients, you will play an important role in helping individuals feel supported and informed throughout their experience at Amitabha. Because our clinic operates outside the conventional insurance-based model and serves patients with medical complexity, this position requires exceptional attention to detail, emotional intelligence, strong verbal and written communication skills, and the ability to work independently. This position is ideal for someone who is naturally curious and/or has personal interest in integrative medicine, enjoys learning new skills, and updating systems and processes. This role also offers the opportunity to work closely with Dr. Eliaz, an internationally recognized physician, researcher, author, and educator whose work has attracted patients from around the world. Responsibilities Answer and manage any patient communication via emails, patient portal messages, phone calls, faxes, and general inquiries Schedule patient appointments, treatments, and follow-up visits, including managing patients on the waitlist and appointment reminders Process incoming lab results, medical records, records request, or referrals Identify any incomplete or flagged lab results and communicate appropriately with the patient and/or respective lab Prepare daily appointments for providers and ensure all patient contact information and payment details are up to date Accurately generate all patient billing and payment processing for appointments (Amitabha is a cash-based private practice and do not work directly with insurance) Facilitate all supplement requests, including packaging and shipping orders to patients via Shopify e-commerce Onboard new patients with efficiency while providing additional support to new patients as needed to ensure all paperwork and patient questions are answered before their first appointment Provide support to the Clinic Manager as related to daily clinic operations and administrative workflow Escalate any critical or urgent matters to the Clinic Manager Maintain compassion, confidentiality and professionalism at all times Qualifications Minimum 2 years of experience as a medical receptionist Experience in oncology or integrative oncology/integrative medicine is a strong plus Strong organizational skills and attention to detail Excellent verbal and written communication skills Ability to multitask and prioritize in a busy clinical environment Comfortable reviewing and processing medical documentation and lab reports Ability to work independently and take initiative Proficiency with computers, email communication, and electronic medical records systems Reliable transportation and ability to commute to our office in Santa Rosa Why Join Amitabha Medical Clinic? A leading Northern California medical facility and healing sanctuary, Amitabha Clinic is located in the heart of Sonoma County, surrounded by the abundant natural beauty and wonder of our local environment. Unparalleled holistic health services and individually tailored treatment protocols have defined Amitabha Clinic since we opened our doors in 2001. Our driving mission is to provide comprehensive and compassionate care for life's most pressing health concerns—while empowering people on their journey to life-long health and vitality. In today's world, Amitabha Clinic serves as a vital source of honest, compassionate guidance and support for life's most difficult health challenges. Our expertise, compassion, and commitment to leading-edge health solutions have earned Amitabha Clinic international recognition as an essential resource for achieving optimal health and wellness. Schedule & Compensation Monday-Friday, with some flexibility, including some days where working remote / work from home could be an option
Mock Schedule:
Monday/ Wednesday/Friday- between 9-3pm; Tuesdays & Thursdays
- 9-6pm (with 1 hour lunch, on-site mandatory) Compensation based on experience / open to negotiation, current hourly range is between $22
- 28/hr Certified Medical Assistants with relevant oncology, integrative medicine, or specialty practice experience are encouraged to apply.
Pay:
$22.00- $28.