PacWest Healthcare | Remote but must live in Spokane/PostFalls/CDA Monday-Friday, 8:00 a.m.-5:00 p.m. Pacific Time PacWest Healthcare is seeking a medical receptionist to support our patients, families, facility partners, and clinical team. We provide care to patients in skilled nursing facilities, assisted living communities, adult family homes, and other residential settings. Our receptionist helps make sure calls, messages, appointments, and records reach the right people so care can move forward without unnecessary delays. This is a remote position for someone who is organized, comfortable on the phone, and able to handle a busy medical office workflow with accuracy and professionalism. What You'll Do Answer incoming calls and provide a helpful first point of contact for patients, families, facilities, and community partners Route clinical questions and time-sensitive concerns to the appropriate team member Schedule, confirm, and coordinate patient appointments with providers and care navigators Monitor incoming messages and faxes, identify what needs follow-up, and send items to the correct team Enter and update patient demographics, contact information, and other records in the electronic health record Help gather information needed for new patient enrollment and upcoming visits Communicate clearly with facilities and families about scheduling and administrative requests Track outstanding requests and follow through to help prevent items from being missed Protect patient information and follow privacy requirements in every interaction What We're Looking For Experience in a medical receptionist, medical scheduling, or healthcare administrative role preferred Athena EHR experience highly preferred Clear and courteous phone and written communication Strong attention to detail and the ability to prioritize several requests at once Comfort working with electronic records, fax workflows, and multiple communication channels Sound judgment about when a concern needs prompt attention from a clinical team member Ability to work independently in a remote setting while staying connected with the team Reliable internet access and a private workspace suitable for handling patient information If you enjoy helping people, keeping details organized, and supporting a team that cares for patients where they live, we'd like to hear from you.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Health savings account Paid time off Vision insurance

Work Location:

Hybrid remote in Spokane, WA 99224