Medical Receptionist

Medical Receptionist East Providence, RI Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance Tuition reimbursement Paid time off 403(b) Qualifications Medical documentation Insurance verification Electronic health records (EHR) management Achieving HIPAA compliance Phone communication Maintaining patient confidentiality Healthcare Administration Greeting customers HIPAA Medical scheduling Administrative experience High school diploma or GED Medical administrative support Multi-line phone systems Business Administration Patient interaction Productivity software 1 year Business Associate's degree Medical terminology Entry level Client interaction via phone calls Full Job Description

MEDICAL RECEPTIONIST - FULL-TIME

East Bay Community Action Program (EBCAP) Are you a compassionate, organized professional who thrives in a fast-paced healthcare environment? East Bay Community Action Program is looking for a Medical Receptionist to serve as the first point of contact for our patients, clients, and visitors. In this role, you'll be the welcoming face of our healthcare center, ensuring smooth front desk operations while making every patient feel supported and valued. About the Role The Medical Receptionist is responsible for creating a welcoming, professional atmosphere while efficiently managing front desk operations, including patient registration, appointment scheduling, and communication support. Key Responsibilities Greet and welcome all patients, clients, and visitors in a prompt, courteous, and professional manner Answer a multi-line phone system and direct calls appropriately Provide general information about services, procedures, and policies Respond to basic inquiries from patients, providers, and other departments Schedule, reschedule, and cancel appointments using the electronic scheduling system Maintain provider schedules and coordinate with clinical teams Document appointment details accurately in the electronic health record Verify patient eligibility for services and collect appropriate payments and co-pays Ensure all patients complete necessary consent forms and acknowledgments Maintain strict patient confidentiality and adhere to HIPAA regulations at all times Assist with administrative projects as assigned Participate in departmental meetings and training sessions Qualifications High school diploma or GED required; Associate degree in healthcare administration, business, or related field preferred Minimum of 1 year of customer service experience in a healthcare setting Experience with electronic health records and scheduling systems Proficiency in multi-line phone systems and general office equipment Proficiency in Microsoft Office applications Familiarity with health insurance verification processes Medical terminology certification preferred Ability to work an assigned schedule with flexibility for coverage between the hours of 7:30 AM - 8:00 PM Why Join EBCAP? At East Bay Community Action Program, we invest in the people who serve our community.

We offer:

Exceptional healthcare benefits with heavily subsidized medical and dental insurance through

BCBSRI 403

(b) retirement plan with up to 3% company match after 1 year Substantial paid time off including vacation, 12 holidays, 2 personal days, and prorated sick days Tuition reimbursement and paid continuing education opportunities A supportive, collaborative team environment focused on excellence and community impact EBCAP is an Equal Opportunity Employer (EOE) and considers all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status. Apply today and help us make a difference — one patient at a time.