Bilingual Front Office Receptionist Job description Position Overview We're looking for a Medical Front Office Receptionist to join our tight-knit clinical team. This role is ideal for someone who loves working with children, has strong clinical skills, and thrives in a supportive, team-oriented environment. Spanish-speaking candidates are strongly preferred. Essential Duties & Responsibilities The day-to-day operations of a medical front office typically span three main areas: 1. Patient Reception & Communication Welcoming patients, visitors, and vendors with a professional and empathetic demeanor. Answering high-volume phone calls, routing messages, and responding to patient portal inquiries. Managing patient anxieties and de-escalating stressful situations in the waiting room. Assisting new patients with medical intake forms, consent to treat forms, and privacy policies. Provide translations in the exam rooms with the patients if needed. 2. Scheduling & Administration Optimizing provider schedules by booking, rescheduling, or confirming appointments. Checking in patients, scanning IDs/insurance cards, and ensuring the clinical staff is notified of arrivals. Maintaining office supplies, managing faxes, and handling incoming/outgoing mail. 3. Billing & Insurance Verifying patient health insurance eligibility and benefits prior to appointments. Obtaining prior authorizations and referral approvals from third-party payers. Processing patient check-outs, calculating balances, and collecting co-payments or deductibles. Reconciling daily transactions and generating end-of-day financial reports.

Key Skills & Qualifications Customer Service & Empathy:

Strong interpersonal skills to effectively calm patients and provide an exceptional healthcare experience.

Tech Proficiency:

Working knowledge of Electronic Medical Records (EMR) software.

Organization & Multitasking:

Ability to manage incoming calls, in-person check-ins, and administrative tasks simultaneously.

Confidentiality:

Strict adherence to patient privacy and HIPAA compliance rules.

Educational & Experience Requirements Education:

A High School diploma or GED is the standard minimum requirement. Preference will be given to an Associate's or Bachelor's degree.

Experience:

1 to 2 years of experience in healthcare operations, medical reception, or high-volume customer service is heavily preferred. About Cleveland Pediatrics Cleveland Pediatrics is an independent, doctor-owned pediatric practice committed to nurturing the health and well-being of children with empathy, integrity, and a strong sense of stewardship. Our team values kindness, leadership, and a collaborative spirit—where every team member plays a vital role in delivering high-quality, compassionate care to our patients and families.

Job Type:

Full-time Pay:

$15.00 - $19.00 per hour Benefits available: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance On-the-job training PTO after 1 year Vision insurance

Language:

Spanish (Preferred)

Pay:

$17.00 - $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Language:

spanish (Required) Ability to

Commute:

Cleveland, TN 37311 (Required)

Work Location:

In person