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NT
Nephrocare Tennessee
Medical Receptionist
Career Insights for Medical Secretary
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Based on Tennessee data
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$37,757 / year median in Tennessee
+13% projected growth
Job Description
Key job responsibilities: Greeting, engaging and communicating well with patients and their families. Answering telephones, taking messages and routing to appropriate staff/ providers Appointment scheduling (existing patients and new patients), reminders and confirmation. Ensuring necessary insurance authorizations, if needed, are in place prior to patient appointments. Checking-in and checking-out patients. Collecting patient co-pays, balances and deductibles, as applicable. Assisting with patient registration (New and Existing), including overseeing the completion of necessary paperwork and annual update forms, as applicable. Entering and updating demographic data in EMR. Pulling medical charts and preparing them for review by clinical staff to ensure a seamless patient experience. Faxing or mailing provider notes to referring providers to complete the referral loop. Scanning patient labs, orders, reports and notes into the EMR. Accurately maintaining medical records. Organizing and filing labs, faxes, and other correspondence received, and directing to the appropriate personnel. Faxing daily reports, EOBs and provider charges to Billing. Filing and maintaining these records. Checking mail and maintaining vendor files under direction from the practice administrator. Ensuring an adequate stock of office supplies and maintaining a clean and sanitary work area. Orienting, instructing and training other assigned personnel as applicable. Maintaining confidentiality in matters regarding the practice, its patients and employees. Performing other duties as assigned or requested.