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CW
Complete Women's Care
Medical Front Desk Receptionist
Career Insights for Medical Secretary
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Based on Tennessee data
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What they do
A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
$37,757 / year median in Tennessee
+13% projected growth
Job Description
Join a team that makes a difference every day. Complete Women's Care is seeking a friendly, dependable, and highly organized Front Desk Receptionist to join our growing OB/GYN practice. We are looking for someone who thrives in a fast-paced medical office, enjoys helping patients, and takes pride in providing exceptional customer service. As the first face our patients see, our front desk team plays a vital role in creating a welcoming and professional experience while ensuring our daily operations run smoothly. Responsibilities Greet and check in patients with professionalism and compassion. Answer a high-volume, multi-line phone system. Schedule and reschedule appointments accurately. Verify insurance and patient demographics. Collect copays, balances, and process payments. Scan and upload patient documents into the electronic medical record. Maintain patient confidentiality and HIPAA compliance. Communicate effectively with providers, clinical staff, and patients. Assist with additional administrative duties as needed. Qualifications Previous medical receptionist or healthcare front office experience preferred. Excellent customer service and communication skills. Strong computer skills and ability to learn electronic medical record systems. Ability to multitask while maintaining accuracy. Dependable with excellent attendance. Professional appearance and positive attitude. Team-oriented with a willingness to learn. What We're Looking For The ideal candidate is someone who: Enjoys working with people. Stays calm under pressure. Is detail-oriented and organized. Takes initiative without needing constant direction. Works well as part of a team. Treats every patient with kindness, respect, and professionalism.