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Dental Office Scheduling Coordinator / Dental Front Office
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Smart Family Dentistry
Abilene, TX (In Person)
$36,400 Salary, Full-Time
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Job Description
Job Overview We are seeking a dynamic and highly organized Scheduling Coordinator to join our team. In this vital role, you will be responsible for managing patient appointments, coordinating provider schedules, and ensuring seamless communication across clinical and administrative staff. Your proactive approach will help optimize doctor and hygiene operations, improve patient experience, and support the delivery of exceptional dental care. This position offers an exciting opportunity to contribute to a fast-paced environment where efficiency and accuracy are paramount. Responsibilities Greeting patients with a warm and inviting presence. Schedule patient appointments efficiently across multiple providers using EDR (Electronic Dental Record) Verify insurance coverage, perform insurance authorization, and coordinate with insurance companies for claims processing related to other payers. Review medical documentation, including care plans, medical records, and billing information, ensuring compliance with HIPAA regulations and accurate coding. Communicate effectively with patients via phone and in person, demonstrating excellent phone etiquette and customer service skills at the front desk or reception area. Manage appointment rescheduling, cancellations, and follow-ups while maintaining detailed records in various EHR systems such as Dentrix. Assist with insurance verification processes, billing inquiries, and collection efforts related to dental billing and collections. Support office operations by managing multi-line phone systems, transfer dental records securely, and performing clerical tasks such as data entry with high typing accuracy. Skills Previous dental office experience is highly desirable; familiarity with dental terminology and Dentrix software is advantageous. Proficiency in Microsoft Office Suite (Word, Excel) along with excellent computer skills for scheduling software and health information management tools. Familiarity with insurance verification procedures for insurers; understanding of HIPAA compliance is essential. Exceptional organizational skills with the ability to multitask in a fast-paced environment while maintaining attention to detail. Bilingual abilities are a plus to effectively serve diverse patient populations. Strong communication skills including phone etiquette, patient service orientation, and professional demeanor at the front desk or administrative support roles. Join us in delivering outstanding healthcare experiences! We value energetic professionals who thrive on organization, accuracy, and compassionate service — ready to make a difference every day in a collaborative environment that supports your growth.