Medical Receptionist

Description:

The Front Desk Medical Receptionist is responsible for providing excellent patient service while supporting front office operations, including patient check-in and check-out, scheduling, payment processing, and coordination with clinical and billing teams. Essential Duties and Responsibilities Greet patients upon arrival, check them in, and obtain insurance information and any other required data. Provide new and returning patients with intake forms, office policies, and legally required documents. Forward completed new patient paperwork to Medical Records in a timely manner. Prepare patient superbills 24-48 hours prior to scheduled appointments by confirming insurance verification, referral status (when required), and identifying any balances on the superbill for collection. Generate patient statements for outstanding balances and attach them to superbills for collection at check-in. Collect and process patient payments, including co-pays, co-insurance, past-due balances, and payments for uninsured visits. Accurately and timely post patient payments in eClinicalWorks (eCW). Direct patient billing questions or concerns to the Billing team as appropriate. Provide guidance and support to patients while maintaining a professional and courteous demeanor. Validate superbills in accordance with the 48-hour rule to allow time for provider documentation updates. (i.e. today's visits should not be validated for 48-hours to allow time for the provider to make any corrections to his/her notes) Balance end-of-day receipts and reconcile daily transactions. Submit end-of-day receipts and cash to Accounting each business day. Maintain a clean, organized, and welcoming reception and waiting area. Screen solicitors professionally and courteously for relevance to organizational needs. Facilitate patient flow and communicate delays to patients and clinical staff as needed. Schedule patients follow-up appointments. Perform other related duties as assigned. Comply with all company goals, objectives, and policies.

Requirements:

To perform the job successfully, an individual should demonstrate the following competencies: Problem solving: Identify and resolve problems in a timely manner.

Versatile:

Ability to multi-task and complete requested tasks required by manager.

Teamwork:

Exhibit objectivity and openness to others' views. Contributes to building a positive work environment.

Detail-oriented:

Meet productivity standards while demonstrating accuracy and thoroughness.

Required Knowledge and Skills:

Must be familiar with various insurance plans. Demonstrated ability to thrive in a fast-paced setting while managing competing demands. Superior communication skills both verbal and written. Ability to speak clearly and respond well to patient's questions. Outstanding customer service skills. Ability to listen to get clarification from patients. Experience with eCW.

Education and Experience:

High School Diploma or equivalent Customer service: 1 year (Preferred) Working in a Medical Office setting: 1-2 years (Preferred)

Medical Terminology:

1 year (Preferred) Computer skills: 1 year (Preferred)