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A-Z Pediatric therapy office assistant - bilingual (English/Spanish)
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A-Z Pediatric Therapy
North Richland Hills, TX (In Person)
$38,480 Salary, Full-Time
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Job Description
Overview Join our dynamic pediatric therapy practice as a Bilingual (English/Spanish) Office Assistant and become a vital part of a caring, energetic team dedicated to improving children's lives. This full-time, paid position offers an exciting opportunity to support clinical operations, ensure seamless administrative workflows, and provide exceptional patient service. Your enthusiasm, organizational skills, and bilingual abilities will help create a welcoming environment for families and contribute to the delivery of high-quality pediatric care. If you thrive in fast-paced settings and are passionate about making a difference, we want to hear from you! Duties Greet patients and families warmly, assisting with check-in and check-out processes while providing excellent customer service in both English and Spanish Manage appointment scheduling using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth, ensuring accurate calendar updates and reminders Verify insurance coverage, perform insurance authorization and verification procedures, including insurance verification and documentation review Handle medical billing tasks including coding with CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding for accurate claim submission Maintain organized medical records, ensure compliance with HIPAA confidentiality policies, and manage electronic health records (EHR) systems like eClinicalWorks or Dentrix Support clinical staff with intake procedures, documentation review, and care plan coordination while adhering to clinical confidentiality policies Operate multi-line phone systems with professional phone etiquette, answer inquiries promptly, and direct calls efficiently Qualifications Bilingual fluency in English and Spanish is essential for effective communication with diverse families Prior clinic or medical office experience is highly preferred; familiarity with pediatric or dental settings is a plus Strong computer skills including proficiency in Microsoft Office Suite, EHR management software such as Epic or Meditech, and dental practice management systems like Eaglesoft or Dentrix Knowledge of medical terminology, health insurance processes, medical billing, coding (CPT, ICD-9/10), and insurance verification procedures Excellent organizational skills with the ability to handle multiple tasks such as scheduling, filing, data entry, and document review accurately Demonstrated customer service skills with a friendly demeanor and professional phone etiquette Understanding of HIPAA regulations and clinical confidentiality policies to ensure patient privacy at all times Office management experience including front desk duties, filing systems, multi-line phone operation, and administrative support in healthcare environments Embark on a rewarding career where your bilingual skills and passion for pediatric care will make a meaningful impact! We are committed to fostering an inclusive environment that values your contributions while supporting your professional growth.