A Medical Secretary provides secretarial work that requires specialized knowledge of medical terminology and procedures, insurance and billing processes and medical records management. Works with physicians and other clinicians. May gather intake information from patients scheduled for appointments at an office.
Full-Time About the Position We are seeking a positive, organized, and dependable Front Desk Associate to join our busy multi-provider medical practice. This position is an important part of the patient experience and requires someone who is friendly, professional, detail-oriented, and able to manage multiple responsibilities efficiently in a fast-paced medical office environment . The ideal candidate will have excellent customer service skills, a strong understanding of health insurance, and the ability to stay organized while managing multiple phone lines, patient check-ins, provider schedules, and insurance-related responsibilities. Key Responsibilities Greet patients in a warm, professional, and welcoming manner Check patients in and out accurately and efficiently Manage multiple incoming phone lines while maintaining excellent customer service Schedule and coordinate patient appointments for multiple providers Monitor and manage the daily provider schedule Verify patient insurance eligibility and benefits Obtain and update patient demographic and insurance information Collect copays, deductibles, and other applicable patient balances Communicate appointment information and scheduling changes to patients and staff Assist with referrals, authorizations, and other front-office duties as needed Maintain accurate patient records and protect patient confidentiality Work closely with physicians, medical assistants, billing staff, and other members of the practice Handle multiple tasks and changing priorities while maintaining accuracy Provide exceptional customer service to patients, families, and visitors Perform other front desk and administrative duties as assigned Qualifications Previous experience in a medical office or healthcare setting preferred Knowledge of health insurance, eligibility, copays, deductibles, and benefits Experience with insurance verification preferred Excellent telephone and communication skills Ability to work comfortably with multiple phone lines Strong organizational and time-management skills Ability to multitask and prioritize in a busy environment Professional appearance and demeanor Strong attention to detail and accuracy Dependable, punctual, and team-oriented Positive attitude with a willingness to help others Ability to work effectively with multiple providers and clinical staff Experience with electronic medical records preferred What We Offer Monday-Friday, 8:00 AM-5:00 PM schedule Medical insurance benefits Dental insurance benefits Generous paid time off Uniform reimbursement 401(k) retirement plan Stable, professional medical office environment Opportunity to work as part of a collaborative healthcare team The Ideal Candidate We are looking for someone who understands that the front desk is often the first and last impression a patient has of our practice . The right candidate will be friendly and compassionate while remaining organized, efficient, and confident handling a busy workload. If you are a team player with a positive attitude, strong customer service skills, medical office experience, and the ability to multitask without losing attention to detail , we would love to hear from you. Apply today and join our team!
Pay:
From $18.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off
