Front Desk Receptionist Ark-La-Tex Pediatric Dentistry, PLLC Position Summary Ark-La-Tex Pediatric Dentistry is seeking a friendly, energetic, organized, and compassionate Front Desk Receptionist to serve as the first point of contact for our patients and families. This position plays a critical role in creating an exceptional patient experience by providing outstanding customer service, maintaining an organized schedule, and ensuring efficient front office operations. Our ideal team member enjoys working with children, communicates professionally, thrives in a fast-paced environment, and is committed to treating every patient and family with kindness, respect, and excellence. Primary ResponsibilitiesPatient Experience Greet every patient and family with a warm, welcoming attitude. Create a positive first impression that reflects the values of Ark-La-Tex Pediatric Dentistry. Answer incoming phone calls promptly and professionally. Respond to patient questions or direct them to the appropriate team member. Maintain patient confidentiality in accordance with HIPAA regulations. Address patient concerns professionally and seek solutions whenever possible. Scheduling & Appointment Management Schedule new and existing patient appointments efficiently. Confirm appointments through phone calls, text messages, and other communication methods. Manage cancellations and fill open appointment times. Coordinate treatment appointments based on doctor recommendations. Maintain an organized and productive daily schedule. Assist with emergency scheduling when appropriate. Patient Registration Verify patient demographic and insurance information. Collect completed paperwork and consent forms. Ensure all required documentation is complete before appointments. Accurately enter patient information into the practice management software. Scan and upload documents into electronic patient records. Financial Responsibilities Collect copayments, deductibles, and outstanding balances. Process credit card, cash, and check payments accurately. Balance daily receipts and assist with end-of-day reconciliation. Discuss financial policies with families professionally. Coordinate payment arrangements when appropriate. Insurance Coordination Verify insurance eligibility and benefits. Obtain necessary referrals and authorizations when required. Communicate insurance information accurately to patients. Assist clinical and insurance teams with documentation requests. Administrative Duties Maintain an organized and professional reception area. Prepare daily patient charts. Monitor office email and electronic communications. Manage incoming and outgoing mail. Order front office supplies as needed. Assist with office projects and administrative tasks. Support other team members during busy periods. QualificationsRequired High school diploma or equivalent. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional appearance and demeanor. Basic computer proficiency. Ability to work efficiently in a fast-paced environment. Dependable with excellent attendance. Positive attitude and willingness to learn. Preferred Previous dental or medical office experience. Pediatric dental experience. Curve Hero experience Insurance verification experience. Customer service experience. Bilingual (English/Spanish) is a plus. Desired Personal Characteristics The ideal candidate is: Friendly and compassionate Patient with children Team-oriented Honest and trustworthy Professional under pressure Detail-oriented Self-motivated Adaptable to change Positive and encouraging Able to maintain confidentiality Eager to learn and grow professionally Physical Requirements Sit and stand for extended periods. Lift up to 25 pounds. Use computers and office equipment throughout the day. Communicate effectively with patients and staff. Move throughout the office as needed. Performance Expectations Successful Front Desk Receptionists consistently demonstrate: Outstanding customer service Professional communication Accurate scheduling Attention to detail Dependability Strong attendance and punctuality Positive teamwork Efficient time management Willingness to help wherever needed Commitment to continuous improvement Core Values Every employee at Ark-La-Tex Pediatric Dentistry is expected to uphold our core values: Compassion

• Treat every child and family with kindness and empathy. Integrity
• Do the right thing, even when no one is watching. Excellence
• Strive for the highest standard in every interaction. Teamwork
• Support one another and work together toward shared goals. Accountability
• Take ownership of responsibilities and follow through. Service
• Create an exceptional experience for every patient and family.

Benefits (if applicable) Competitive compensation Paid holidays Paid time off Continuing education opportunities Retirement plan 401(k), safe harbor, profit sharing Performance-based bonuses Positive, family-oriented work environment Mission Statement At Ark-La-Tex Pediatric Dentistry, our mission is to provide exceptional pediatric dental care in a safe, fun, and compassionate environment while creating positive experiences that build healthy smiles for a lifetime. Every member of our team plays a vital role in fulfilling this mission through professionalism, integrity, and genuine care for our patients and their families.

Job Type:

Full-time Pay:

$14.00

• $18.

00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off Retirement plan Uniform allowance

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred) Dental office: 1 year (Preferred) Dental receptionist: 1 year (Preferred)

Work Location:

In person