Position Summary:

We are seeking a friendly, organized, and compassionate Part-Time Receptionist to join our busy Family Practice and Urgent Care.

The ideal candidate will provide exceptional customer service to patients and families while ensuring the front office operates efficiently. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

Essential Job Functions:

Welcome and check in patients and families with professionalism and compassion. Assists patients with verification of demographics, insurance and appointment times. Makes any appropriate changes or updates to the account. Assist patients with completing registration and medical forms. Manages difficult or emotional patient issues appropriately and professionally. Demonstrates accuracy when entering information pertaining to the patient or patient's insurance. Schedule, reschedule, and confirm patient appointments timely and accurately. Collects co-payments at time of service, receives payment on accounts, and reconciles daily cash reports. Answers telephone promptly and courteously, transfer's calls tactfully and politely, and gives accurate and compassionate answers. Records all messages in the system, promptly responds when answers are received from providers. This includes all legally regulated consents and agreements. (i.e. HIPAA, Arbitration Agreements). Scan and file patient documents accurately in the electronic medical record (EMR) system. Complete referrals and assist with prior authorizations. Manage incoming and outgoing correspondence, including faxes and electronic messages. Participcate in clinical VBC initiatives. All other duties as assigned.

Qualifications:

High School diploma. Minimum one year experience in customer service-related field-medical office experience preferred but not required. Strong interpersonal and communication skills both written and oral. Strong organizational and multitasking abilities. Ability to work under stress with frequent interruptions. Basic computer proficiency, including Microsoft Office. Ability to work independently and as part of a team.

Hours:

Mon-Fri 4:30pm-8:15pm. 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