MOA- Referrals

Job Description Job Title:

MOA Referrals Reports To:

Mid Office Coordinator FLSA Status:

Non-Exempt Status:

Full-time non-exempt position, with occasional evening and/or weekend hours required

OVERVIEW

The Referrals MOA is responsible for ensuring all referrals and diagnostic imaging orders are sent out and/or followed up on, promptly. The Referral MOA will utilize resources available to CAN (Community Access Network), to meet patient needs to the best of their ability. Resources may include Free Clinic specialty resources, UVA Telehealth and/or choosing outside referral sources that meet the patients' needs.

RESPONSIBILITIES

• Responsible for scanning patient documents into electronic health records.
• Demonstrates awareness of appropriate confidentiality rules and regulations and acts accordingly.
• Work alongside the clinical department to schedule stat referrals and DI orders.
• Work alongside clinical team to schedule appointments while the patient is in the office.
• Prior Authorizations for referrals or DI when needed.

Open Referral/DI Responsibilities:

o STAT Referrals/DI Orders must be processed the next business day after they are entered. o URGENT Referrals/DI Orders must be processed within 3-5 business days after they are entered. o ROUTINE Referrals/DI Orders must be processed within 5-7 business days after they are entered.

• Pending Referral/DI Responsibilities o All pending referrals/DI orders must be followed up weekly until appointment information is received. o Once the patient has been seen on the informed appointment date, the notes will be requested. § Notes will be requested weekly until received.
• As an MOA, may be asked to assist the front office if needed.
• Other duties as assigned, and this job description may change at any time.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications:

• High school diploma or equivalent
• Warm, outgoing personality, with the ability to interact effectively and in a supportive manner with people of all backgrounds.
• Ability to work well under pressure.
• Ability to multi-task and to prioritize work.
• Must have computer knowledge in the use of electronic health records (or databases)

Preferred Qualifications:

1. At least 3 years' experience in medical information management 2. Bi-lingual in English and Spanish

REQUIRED VALUES

• Commitment to the vision of CAN; that everyone has a medical home providing optimal individual and community wellness. Work collaboratively, respectfully, and effectively with others and encourage open expression of ideas and opinions.
• Practice cultural humility, avoid making assumptions about the knowledge, behaviors, or values of patients.
• Develop and maintain positive supportive working relationships with patients, providers, community organizations, and others.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Paid time off Tuition reimbursement Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person