Surgical Coordinator

Surgical Coordinator Jordan Young Institute - 2.9 Virginia Beach, VA Job Details Full-time 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Patient question and concern management Electronic health records (EHR) management In-person customer service Patient complaint handling Microsoft Office Databases Administrative experience High school diploma or GED Medical terminology Full Job Description Who we are: The Jordan-Young Institute is a prominent multi-sub-specialty private physician practice including orthopedics, sports medicine, neurosurgery/spine, physical medicine & rehabilitation, and Physical Therapy in Virginia Beach, Virginia. We are a high-volume practice with an excellent team of dedicated professionals whose purpose is to provide the very best medical care to the patients we serve. We are seeking a full-time experienced, highly organized Surgery Scheduler. The Surgery Scheduler is responsible for administrative coordination within a physician team. The ability to multi-task is critical for success in the role. The Surgery Scheduler should be efficient and well-spoken with experience running a medical office. If you are patient, organized, computer-savvy, and can multitask, we'd like to meet you.

What you will do:

• Receive and assist patients as needed. Acting as a point of contact between patients, surgeons, primary care physicians, and other healthcare professionals involved in the patient's care
• As needed verify insurance coverage, obtaining pre-authorization for procedures, and communicating with insurance companies.
• Maintaining accurate and up-to-date patient records, including medical history, consent forms, and insurance information. Manage office communications (e.g. phone, correspondence)
• Scheduling consultations, surgeries, update schedule accordingly and follow-up appointments, ensuring all necessary staff and equipment are available. Ensure confidentiality of sensitive information
• Prepare and provide patients with surgery packets information about procedures, pre-operative instructions, and post-operative care, as well as addressing their questions and concerns.
• Handling phone calls, emails, and other administrative duties.

Act as a point of contact between patients, surgeons, primary care physicians, and other healthcare professionals involved in the patient's care

Experience Requirements:

• Proven experience as a surgery scheduler, medical secretary or similar administrative position
• Knowledge of medical terminology, regulations and medical office procedures; knowledge of medical coding is strongly desired
• Knowledge and familiarity of MS Office, databases, and EHR systems
• Outstanding communication skills. Ability to provide excellent customer service and address patient concerns with empathy and professionalism.
• Patience and discretion
• Organizational and multitasking skills
• High school diploma, required; additional training in Medical Administration is a plus What we offer: We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, 401K program, paid time off, and an environment that celebrates continuous learning and development.

Equal Opportunity Employer Jordan-Young Institute is an equal opportunity employer. We promote diversity of thought, culture, and background. We celebrate what makes us different and committed to building a team that represents a variety of experiences. All employment is decided on the basis of qualifications, merit, and business need.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s):

Desired Salary Work Location:

In person