Medical Front Desk Receptionist MK Restaurant Burien, WA Job Details Full-time $71,658.52 - $86,298.43 a year 8 hours ago Benefits Vision insurance Qualifications Customer communication Multitasking Managing teams in a customer support role Inventory management Team development Leading team collaboration initiatives Retail math Leadership Full Job Description Company Overview M&K Restaurants is a leader in the restaurant and food service industry, dedicated to providing exceptional dining experiences. We pride ourselves on our commitment to quality service, fostering a welcoming environment for both our customers and employees. Summary As a Customer Service Team Lead at M&K Restaurants, you will be instrumental in enhancing our customer service operations. This role is vital for ensuring our team delivers outstanding service, contributing to our mission of excellence in the restaurant industry. Responsibilities Lead and supervise the customer service team to ensure high-quality service delivery. Train new employees on company policies and customer interaction standards. Handle customer inquiries and resolve issues efficiently and professionally. Monitor team performance and provide constructive feedback to enhance skills. Develop strategies to improve customer satisfaction and team productivity. Ensure adherence to company protocols and maintain a positive work environment. Assist in scheduling shifts and managing team resources effectively. Communicate regularly with management regarding team performance and customer feedback. Qualifications Proven experience in a customer service role, with leadership responsibilities preferred. Strong supervisory skills with the ability to motivate a team effectively. Excellent communication skills, both verbal and written. Experience in employee training and orientation processes is beneficial. Basic math skills for handling transactions and inventory management are required. Ability to manage multiple tasks in a fast-paced environment. If you are passionate about leading teams to deliver exceptional customer experiences, we invite you to apply today and become a part of the M&K Restaurants family!

Job Type:

Full-time Pay:

$71,658.52 - $86,298.43 per year

Benefits:

Vision insurance

Work Location:

In person