Experienced Kennewick, WA Full-Time 30+ hrs per week

Reports To:

Office Manager

Job Summary
We are seeking a friendly, organized, and professional
Front Desk Coordinator
to serve as the welcoming face and first point of contact for our dental practice. The ideal candidate will provide exceptional customer service, efficiently manage patient scheduling and administrative tasks, and support the smooth daily operations of the office so our dental team can focus on delivering high-quality patient care.
Key Responsibilities
Greet patients and visitors warmly upon arrival, check them in, and ensure a positive first impression
Answer, screen, and direct incoming phone calls in a timely and courteous manner; handle inquiries, take messages, and route calls appropriately
Schedule, confirm, reschedule, and cancel patient appointments efficiently to optimize the provider's schedule
Verify patient insurance coverage, eligibility, and benefits prior to appointments; explain treatment costs and payment options when needed
Collect patient co-pays, deductibles, and outstanding balances; process payments and issue receipts
Prepare and submit insurance claims, pre-authorizations, and follow up on unpaid claims as required
Maintain accurate and up-to-date patient records in the practice management system (e.g., enter new patient information, update demographics, scan documents)
Assist patients with completing necessary intake forms, medical/dental history, and consent documents
Manage the waiting area to ensure it remains clean, organized, and comfortable
Handle administrative tasks including filing, scanning, faxing, copying documents
Communicate effectively with the dental office team regarding patient arrivals, changes, and special needs
Protect patient confidentiality in compliance with HIPAA regulations at all times
Perform other front-office duties as assigned to support overall practice efficiency
Qualifications & Requirements
High school diploma or equivalent (required)
Previous dental front desk experience (required)
Familiarity with dental terminology, insurance verification, and billing processes.
Excellent verbal and written communication skills with a warm, professional phone demeanor
Strong organizational skills and attention to detail
Ability to multitask in a fast-paced environment while maintaining accuracy
Friendly, patient, and empathetic attitude with a genuine desire to help others
Ability to maintain confidentiality and adhere to HIPAA guidelines
Reliable, punctual, and able to work W, Th, Fri from 7-6
Experience presenting treatment plans or discussing financial options with patients
Bilingual abilities a plus
What We Offer
Pay will be determined by experience
Full Time Benefits Include:
401K, Vision, Dental, Medical
PTO accrual
6 paid Holidays
Supportive team environment in a modern, patient-focused dental practice If you are a positive, detail-oriented professional who thrives in a patient-centered environment, we would love to hear from you!

We are an equal opportunity employer and value diversity in our workplace.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Work Location:

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