Behavioral Health Assistant Health Service Alliance - 4.0 Chino, CA Job Details Full-time $22.50 - $24.59 an hour 23 hours ago Benefits 403(b) matching Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 403(b) Life insurance Qualifications Spanish Customer communication HIPAA compliance Interpersonal skills Customer service In-person customer service HIPAA Filing Clinical data entry Conflict management Handling patient inquiries Clinical confidentiality policies Clinical staff scheduling Patient scheduling via phone Office phone management Quality data entry Customer data entry Full Job Description Do you like helping people? Do you enjoy being a part of an organization that supports their community? Then we want to meet you! Health Service Alliance is a community health center that values serving the underserved and working with passionate, qualified and positive individuals. If that sounds like you, we invite you to apply and share with us why you might be a good fit for our team. WHO our ideal candidate is… Friendly Flexible Loves serving patients Reliable Excellent communication skills A team player Experienced in Customer Service Looking for a long term position and wanting to further their career in

Mental Health Required Criteria:

WHAT our ideal candidate can do… Manage schedules of multiple providers in a busy Mental Health Office Work well under pressure Honor confidentiality (HIPAA) and maintain professionalism Create, maintain and enter information into Electronic Database Handle a high volume of incoming calls and other communications

Experience:

• Minimum 2-3 years of experience working in Customer Service (Preferred)
• Knowledge of and experience in conflict resolution techniques
• Must have good customer service skills
• Must be able to work as a team player in a positive work environment
• Must be detailed and a fast learner
• Must be able to translate for Spanish patients (Preferred)
• Knowledge of Prior Authorizations, Psychotropic medications and , Medication refill process.

(Preferred)

SUMMARY OF POSITION

The Behavioral Health Assistant provides support to the Behavioral Health Department offices with the daily activities of telephone coverage, initiating Prior Authorization responses per the Insurance plan's request and authorizing/clarifying refill of medication based on the medication prescribers orders, filing, appointment scheduling and patient registration for all patients of Health Service Alliance (HSA). The BH assistant also interacts respectfully with patients, their families, community partners, and vendors while representing and promoting HSA's mission and strategic goals.

Job Type:

Full-time Pay:

$22.50 - $24.59 per hour

Benefits:

403(b) 403(b) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Medical Specialty:

Psychiatry Experience:

Customer service: 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location:

In person