INTRODUCTION

The Southeastern Mental Health Authority (SMHA), under the umbrella of the State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is seeking a motivated and detail-oriented Mental Health Assistant 2 (PCN 153637) to join our Scheduling Office in Norwich. This is a key role that ensures our clinical operations remain staffed, efficient, and responsive to the needs of the individuals we serve.

POSITION HIGHLIGHTS

\nPart-time (24 hours/week), Monday - Thursday\nSecond shift, 2:30 p.m. - 9:00 p.m.\n

Location:

401 W. Thames St, Norwich, CT\nCommunity-based work supporting clients across Southeastern Connecticut\n

WHAT WE OFFER

\nVisit our new State Employee Benefits Overview page!\nProfessional growth and development opportunities.\nA healthy work/life balance to all employees.

WHAT YOU WILL DO

\nCreate and maintain accurate staffing schedules that align with facility needs, departmental requirements, and staff availability\nCommunicate with agency employees regarding unscheduled overtime, pre-booked overtime, cancellations, leave requests, schedule changes, and call-outs\nPrepare, update, and distribute daily coverage layout sheets for clinical areas\nManage last-minute staffing changes, including calling through overtime lists to ensure complete shift coverage and minimize service disruption\nMaintain internal and external staff lists that reflect availability and comply with union rules\nTrack mandated overtime\nCommunicate effectively with staff and leadership to resolve scheduling conflicts and support workflow optimization\nEnsure compliance with labor regulations, union agreements, and internal scheduling policies\n

MORE ABOUT THE AGENCY AND FACILITIES

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS), is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. The Southeastern Mental Health Authority is a community mental health agency whose primary goal is to provide high quality behavioral health services to those in our community with mental health and substance use disorders who are 18 years or older and reside in New London County and its surrounding towns. Services, which include case management, outpatient behavioral health, crisis intervention, respite care, and forensic services, are recovery oriented and offered in a trauma informed and culturally sensitive manner. We support individuals to identify and achieve their own goals in recovery, fostering independence, dignity, and ability. As a State Operated Local Mental Health Authority, SMHA is responsible for administering all DMHAS contract funded behavioral health services in Southeastern Connecticut. Start with us! Stay with us! Grow with us!

Please note:

\nA comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment.\nAll state employees must adhere to Connecticut's Policy for a Drug Free Workplace.

SELECTION PLAN FOR ASSISTANCE IN APPLYING

Check out our Applicant Tips on How to Apply! Need more resources? Visit our Applicant Toolkit for additional support throughout the recruitment process.

BEFORE YOU APPLY

Meet Minimum Qualifications:

Ensure you meet the Minimum Qualifications listed on the job opening by the job closing date. You must specify your qualifications on your application. The minimum experience and training requirements listed must be met by the close date on the job opening, unless otherwise specified.

Educational Credits:

List your earned credits and degrees from accredited institutions accurately on your application. To receive educational credits towards qualification, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the contact listed below by the closing date listed on the job posting.

Resume Policy:

Per Public Act 21-69, resumes are not accepted during the initial application process. As the recruitment process progresses, candidates may be required to submit additional documentation to support their qualification(s) for this position.

This documentation may include:

a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the request and discretion of the hiring agency.

Preferred Shift/Location:

Select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.

Timely Submission:

All application materials must be received by the job posting deadline. You will be unable to make revisions once you officially submit your application to the State. Late submissions are rarely accepted, with exceptions only for documented events that incapacitate individuals during the entire duration of the job posting. Request exceptions by emailing

DAS.SHRM

@ct.gov.

Salary Calculations:

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

Note:

The only way to apply to this posting is via the 'Apply' or 'Apply Online' buttons on the official State of Connecticut Online Employment Center job posting.

AFTER YOU APPLY

Some email providers may experience delays or issues delivering messages. To avoid missing important updates—such as referral questionnaires or interview scheduling links—please check your Personal Status Board regularly.\nFor added convenience, you can also enable text (SMS) notifications. To do this, log in to your Personal Status Board and select \"Update My Contact Information.\"\n

Referral Questions:

This posting may require completion of additional Referral Questions (RQs), which must be completed by the questionnaire's expiration date. If requested, RQs can be accessed via an email sent to you after the job close date or by visiting your JobAps Personal Status Board (Certification Questionnaires section).

Prepare For An Interview:

Interviews are limited to those whose experience and training are most aligned with the role. To prepare, review this helpful Interview Preparation Guide to make the best impression! Stay connected! Log in daily to your JobAps Personal Status Board to track your status and check email (including spam/junk folders) for updates and tasks. The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

Note:

This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules. Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees, available at www.ct.gov/ethics.\nThis employer may participate in E‑Verify and will provide the federal government with your Form I‑9 information to confirm work authorization.

QUESTIONS?

WE'RE

HERE TO HELP

Due to high volume, we are unable to confirm receipt or provide status updates directly. For recruitment updates, please check your Personal Status Board and review our Frequently Asked Questions. If you have additional questions about the recruitment process, reach out to Joseph K. Fried at Joseph.

Fried@ct.gov. Join the State of Connecticut and take your next career step with confidence!

PURPOSE OF JOB CLASS

(NATURE OF WORK)\nIn a Department of Mental Health and Addiction Services hospital, community behavioral health facility or program this class is accountable for leading Mental Health Assistants in the assessment, planning and implementation of paraprofessional nursing, clinical and/or rehabilitative interventions designed to support client short and/or long-term needs. In outpatient or community programs this class is accountable for independently performing the full range of paraprofessional functions in case management and crisis intervention services.\n

EXAMPLES OF DUTIES

Participates in assigned nursing, clinical and/or rehabilitative interventions to meet client short and long-term needs; Advocates for services or resources that meet client needs and preferences; Observes and records client behavior; Prepares incident and accident reports; Monitors client progress; Assists client with decision making and problem solving; Assists client in learning and utilizing daily living skills, budgeting, medication monitoring and/or community adaptation skills; Acts as a role model and instructs staff in crisis intervention techniques; Develops goal-directed relationships with individuals and/or groups; Identifies and facilitates use of appropriate support networks; Investigates alternative placement for client; Participates in education and training activities to further skill development; Participates in admission and discharge planning activities; Protects civil rights of client; Maintains a safe and healthy environment; May coordinate and direct programs and activities for a group of clients; Performs related duties as required. Community and/or

Outpatient Programs:

Functions as a team member of a case management or crisis intervention team; Participates in assessment, crisis intervention and monitoring of clients within facility or community at large (i.e., emergency rooms, jails, homeless shelters, outpatient programs, etc.); Provides individual, group and/or family supportive treatment under appropriate supervision; Identifies and reinforces client skills, strengths, resources and preferences; Applies accepted standards of nursing care to clients; Participates in community outreach programs that include crisis intervention and family contact in home settings; Identifies and accesses a wide range of community resources; Participates as a liaison to community agencies; Makes arrangements for outpatient appointments; Consults with care givers in other facilities regarding crisis intervention techniques; Manages client behaviors through verbal communication when necessary; May problem solve with clients in community.

Inpatient Ward or Unit:

Leads, trains and participates in training and development of Mental Health Assistants and other assigned employees; Participates in developing and maintaining a therapeutic milieu; Coordinates maintenance of a safe and healthy living environment; Participates in meeting psychological and physical needs of client; Identifies client strengths and assists in development of treatment plans; Orients new client to ward or unit; Participates in team nursing activities and development of nursing care and rehabilitation programs; May supervise self-administration of oral medications; May assist with data collection.

KNOWLEDGE, SKILL AND ABILITY

\nConsiderable knowledge of\npsychiatric rehabilitation and/or case management principles, practices and procedures; acceptable standards of nursing care; Knowledge of\ndynamics of human behavior; hygiene and sanitation; safety and fire procedures and security measures; community resources and programs; Considerable\ninterpersonal skills; oral and written communication skills; counseling skills; Observation skills; Ability to\nlead staff; supervise client activity; interpret and implement agency and/or facility policies and procedures; apply principles of therapeutic counseling under supervision; develop curricula and instruct groups; organize; understand, interpret and carry out oral and written instructions.\n

MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

\nThree (3) years of experience at the level of a Mental Health Assistant 1.\n

MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

\nCollege training in mental health technology, a behavioral science, social work, rehabilitation therapy or its equivalent may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of two (2) years.\nCompletion of a mental health trainee certificate program may be substituted for one-half (1/2) year of the General Experience.\n

PREFERRED QUALIFICATIONS

\nExperience using Microsoft Word and Excel to create, update, and track information.\nExperience performing data entry, data tracking, or reporting tasks requiring accuracy and confidentiality.\nExperience managing multiple tasks or priorities in a fast paced or changing work environment.\nExperience working in a unionized workplace and applying union rules or procedures.\n

SPECIAL REQUIREMENTS

\nIncumbents in this class may be required to be bilingual or fluent in American Sign Language.\nIncumbents in this class may be required to possess and retain a valid Motor Vehicle Operator's license.\nIncumbents in this class may be required to travel.\n

WORKING CONDITIONS

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