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Innerspace Counseling, LLC
Administrative Assistant/Receptionist/Billing - Mental Health
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Based on New Jersey data
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What they do
A Mental Health Assistant provides basic care and assistance with daily activities to patients with mental illnesses or cognitive disabilities. Helps patients dress and eat, monitors patients' well-being, and restrains patients if they become physically violent. Works in hospitals or mental health care facilities.
$40,746 / year median in New Jersey
+4% projected growth
Job Description
Our behavioral healthcare office is seeking a motivated individual for our Administrative Team. This position is full time, Monday through Friday. Hourly pay is based on experience. Candidates should have at least 1 year receptionist experience, preferably in a healthcare setting. Candidates should have excellent customer service skills and lead with empathy and understanding in working with children, teens, adults, and families in a mental health setting. Candidates must have a positive attitude, be reliable, comfortable multitasking, and have a good working knowledge of Microsoft Office. Must be able to multitask and work in a fast-paced environment.
Basic Job Duties:
- Answering phones
- Scheduling patients
- Scanning documents
- Verifying insurance benefits
- Fulfilling record requests
- Maintain office area
- Prepare and send DocuSigns
- Maintain and update spreadsheets
- Fulfill as needed requests from clinical staff
- Medical billing experience and support
Requirements:
- 1 year experience in a medical office
- Mental health office experience preferred
- Excellent communication/customer service skills
- Must be a team player
- Demonstrates strong critical thinking and judgment when using technology to support daily work.
- Ability to multitask in a fast-paced environment
- Familiarity with Electronic Medical Records (EMR) preferred
- Previous administrative, front desk, or billing experience in a healthcare or behavioral health setting preferred.
- Experience reviewing client accounts, collecting payments, processing credit cards, and setting up payment plans.
- Understanding of insurance benefits, patient financial responsibility, and behavioral health billing processes.
- Strong attention to detail, organizational skills, and ability to maintain confidentiality while providing compassionate customer service.
- Proficient with Microsoft Office
- BA Required
- Comfortable using modern technology and willing to learn AI-powered tools that enhance administrative efficiency and client experience.
- Adapts quickly to new software, systems, and evolving workplace technology.