A Mental Health or Psychiatric Technician cares for patients with mental illnesses. Works under the direction of a physician and works with specialists involved in mental health care, such as psychiatrists and therapists. Monitors patient symptoms and administers medications. Works in a mental health facility or in a hospital or other healthcare facility.
Crisis Intervention Specialist - Swing and Day Crisis Connections - 3.7 Seattle, WA Job Details Part-time | Full-time $27.87 an hour 9 hours ago Benefits Commuter assistance Paid holidays Health insurance Dental insurance Paid time off Vision insurance 403(b) Opportunities for advancement Qualifications Patient resource coordination Clinical crisis intervention assessment Phone communication Emotional support for clients Care documentation De-escalation techniques Mid-level Community resource coordination in health services social work Crisis intervention resource coordination Master's degree High school diploma or GED Mental health resources facilitation Emotional support for patients Quality improvement Clinical assessment documentation Emotional safety support Call monitoring Working with individuals with mental health conditions 4 years Care coordination Associate's degree Communication skills Supportive counseling Client interaction via phone calls
Full Job Description Description:
Crisis Intervention Specialist - Swing and Day Make a difference when it matters most. When people are facing their hardest moments, they need calm, skilled support—right now. As a Crisis Intervention Specialist , you'll play a critical behind-the-scenes role on our 24/7 Regional Crisis Line , supporting frontline phone workers and ensuring callers receive compassionate, effective care during overnight hours. This is a meaningful opportunity for experienced behavioral health professionals who thrive in fast-paced environments and want their work to directly impact individuals, families, and communities. Why this role matters You help guide real-time crisis responses that can save lives You support and strengthen frontline staff during emotionally demanding calls You're part of a mission-driven organization focused on resilience, access, and compassion What you'll do Provide real-time clinical guidance to crisis line Phone Workers and Screeners Support assessment, intervention planning, and crisis resolution Offer debriefing and emotional support to staff after challenging calls Monitor call activity to ensure timely, high-quality responses Coordinate care and resources with hospitals and community partners Maintain clear, accurate clinical documentation Participate in training, quality improvement, and team collaboration
Requirements:
What we're looking for Background in behavioral health, crisis intervention, or substance use services Ability to stay calm, focused, and compassionate in high-stress situations Strong communication, clinical judgment, and teamwork skills Comfort working with multiple technology systems at once Education/experience that meets one of the following: High School Diploma or GED + 4 years of behavioral health experience OR a related degree with corresponding experience (Associate, Bachelor's, or Master's) Agency Affiliated Counselor (AAC) credential through the WA Department of Health required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential. Schedule & Pay Swing and Day, including nights, weekends, and holidays $27.87/hour Full-time and part-time opportunities available Location In-person role at our Seattle Call Center Benefits you'll appreciate Medical, dental, and vision coverage Generous paid time off and 12 paid holidays 403(b) retirement plan and annual wage increases Transit and parking benefits Ongoing training, supervision, and career growth opportunities A supportive, mission-driven team that values collaboration and well-being If you're passionate about crisis work and want to make a real impact during overnight hours, we encourage you to apply and be part of a team that shows up when it matters most.
