Lead CNA

Lead CNA Job Description Job Overview:

The Lead CNA plays a critical leadership role in delivering high-quality, client-centered home care services. This position combines hands-on caregiving, staff training, and quality assurance oversight to ensure services meet regulatory standards and align with Thrive's holistic care model.

Responsibilities:

Direct Client Care & Coverage Provide hands-on care to clients. Cover open shifts as needed to ensure continuity of care. Travel throughout service areas to support client needs. Ensure client safety and maintain a safe home environment. Report any changes in the client's condition promptly. Quality Assurance & Compliance Develop, implement, and oversee quality control processes Conduct caregiver performance evaluations and field assessments Perform care plan audits to ensure compliance with regulations Ensure adherence to company policies and home care standards Assist with incident reporting and corrective actions Training & Staff Development Train and onboard Personal Care Coaches (PCCs) Provide ongoing coaching and mentorship to caregivers Educate staff on: Best practices Care standards Regulatory requirements Support continuous professional development Care Plan Oversight Review and evaluate individualized care plans Collaborate with nurses and administrative staff to update care plans Ensure services align with clients' unique needs and preferences Client Satisfaction & Relationship Management Monitor client satisfaction and service quality Address concerns and resolve issues proactively Build strong relationships with clients and families Foster a positive care environment Documentation & Reporting Maintain accurate and timely documentation of: Client care Caregiver performance Quality assurance activities Ensure all records are compliant and audit-ready Administrative & Team Support Assist with scheduling assessments and onboarding processes Support administrative tasks and team initiatives Participate in interdisciplinary team meetings Collaborate across departments to improve service delivery Continuous Improvement Identify gaps in care delivery and recommend solutions Implement initiatives to enhance quality and efficiency Support innovation in home care practices

Skills/Qualifications:

Bachelor's degree in healthcare administration, nursing, or a related field OR a mix of education and experience. Certified Nursing Assistant certification (required). CPR and First Aid certification (required). Must have a valid Driver's License. Previous experience in a healthcare or home care setting. Knowledge of home care regulations and industry best practices. Excellent communication and interpersonal skills. Attention to detail and a commitment to continuous improvement. Familiarity with relevant technology and software for documentation and reporting. This position does require travel throughout our service regions.

Technical Requirements:

Must own a smartphone with data. Must own a personal computer to use for work purposes. Must own a personal vehicle with insurance that meets minimum state guidelines. Must be willing to travel to all our service regions. Must be willing to report to the office as needed.