Assisted Living Manager

Assisted Living manager Job Description Department Assisted Living Manager Reports to VP, Housing Reporting to this position 10-20 Job Classification NonExempt/Hourly Position Purpose The Assisted Living Manager assists in the execution of the strategic and tactical operations plan at Friendship Towers at Sayre Christian Village, a faith-based continuing care retirement community (CCRC) located in Lexington, Kentucky. The Assisted Living Manager is responsible for assisting in managing operations under current applicable federal, state, and local standards, guidelines, and regulations to ensure that the organization is operating effectively and efficiently. Required Qualifications The Assisted Living Manager is at the core of our resident services and operations. The Assisted Living Manager is attentive, quick to answer questions, happy to coordinate services, and assist new residents with ensuring that their move-in and transition goes smoothly, working to resolve any issues that may arise during the length of their stay. Major Duties and Responsibilities Supervise Housekeeping staff (schedule, job responsibilities, hiring, coaching, etc.) Supervise Resident Assistant staff (schedule, job responsibilities, hiring, coaching, etc. Work as Housekeeping Aide or Resident Assistant as needed. Required to take on-call to respond to non-scheduled absences and to arrange for coverage of scheduled and non-scheduled absences. Responsible for completion of all Functional Needs Assessments (FNA s) per current regulation. Responsible for completing monthly counseling on all residents that can self-administer medication without assistance. Complete a dining satisfaction survey at 30 days and annually in conjunction required FNA assessment. Responsible for assigning optional services as tasks in PCC to appropriate personnel and update tasks in PCC as optional services change. Responsible for delivering new admission paperwork/lease to receptionist who will be responsible for uploading documents into PCC and for creating client chart by the day before or day of admission. Will review the electronic record and hard chart of each new admission within the week after admission to ensure completion, relay any non-compliance to VP of Housing for correction. Follows written policies and procedures, that govern the operation of the facility. Assist resident and/or resident representative in making referrals and coordinating transfers/discharges when a higher level of care is needed, related to temporary conditions, issuance of a 30 day move-out notice or if indicated by an FNA. Serve as a liaison with pharmacy related to residents needs. Performs last walkthrough after Maintenance/Housekeeping has finished the room readiness form, will make needed corrective suggestions to Maintenance/Housekeeping if needed. Will conduct the monthly FT 101 informational sessions with new admissions. Send daily update emails for at a glance notification of status of building. Answer phones & emails and make any referrals to outside agencies on behalf of residents. Introduce new residents to other residents, helping to onboard new residents into AL/IL life. Walks new residents to meals & activities, when the opportunity arises, to help them orient to new building. Remain a constant source of answers and solutions for our new residents and potential clients, addressing concerns in a timely and professional manner. Work with other departments to create smooth transitions and teamwork amongst the entire campus. Participates in all aspects of special events planning and execution. Acts as backup to Sales Department with tours and lease signing. Additional Assigned Tasks Treats all residents with dignity and respect. Promotes and protects all residents rights. Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines. Follows appropriate safety and hygiene measures at all times to protect residents and themselves. Maintains confidentiality of protected health information, including verbal, written, and electronic communications. Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR Personal Skills and Traits Desired/ Physical Requirements Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook Experience with needs assessment techniques, quality standards, and satisfaction evaluation techniques Excellent problem-resolution skills along with outstanding communication and active listening skills Strong work ethic and a positive attitude and ability to work flexible hours if needed Must integrate company values throughout all interactions Ability to effectively communicate in English, in both oral and written forms. Maintain high standards of personal appearance and grooming Work with minimal supervision & maintain composure under pressure Must possess the ability to deal tactfully with personnel, residents, family members, visitors, volunteers, government agencies and the general public. Must be knowledgeable of reimbursement regulations and policy and procedures, as well as laws, regulations, and guidelines pertaining to assisted living communities. Must possess the ability to plan, organize, develop, implement, and interpret programs, goals, objectives, policies and procedures that are necessary for providing quality care and maintaining a sound operation. Must be able to maintain good personnel relations and employee morale. Must be able to read and interpret financial records, reports, etc. Must be knowledgeable of computer systems, system applications and other office equipment Education and Experience Requirements 2 years of experience in assisted living facility strongly preferred High School Diploma or GED