A Clinical Nursing Manager or Director provides direction to a nursing staff and coordinates health services at a hospital or other clinical healthcare facility. Supervises nursing staff and oversees patient care along with administrative functions such as record keeping and budgeting. Reports to high-level staff at the facility.
Clinical Operations | Home Health Leadership | Staff Supervision | WellSky | Quality & Compliance
PROFESSIONAL SUMMARY
Experienced home health clinical and operational leader with a strong background in supervising Intake, Scheduling, and Case Management teams and supporting high-quality, compliant care delivery. Experienced in using WellSky to manage referrals, admissions, scheduling, documentation, care coordination, and clinical workflows. Strong ability to lead multidisciplinary teams, improve operational efficiency, support clinical staff, monitor high-risk cases, identify service barriers, and ensure compliance with professional standards and Medicare requirements. Recognized for an owner mindset, strong clinical judgment, decisive problem-solving, staff development, and maintaining high standards for quality, documentation, and patient care operations.
CORE COMPETENCIES
Clinical & Operational Leadership Home Health Operations Intake Management Scheduling Management Case Management Supervision WellSky Clinical Workflow Management Staff Coaching & Development New Hire Orientation Skills Validation & Competency Care Coordination High-Risk Case Oversight Hospitalization & Transfer Review Rehospitalization Prevention Quality Assurance Documentation Compliance OASIS & Coding CollaborationMedicare Conditions of Participation Regulatory Compliance Performance Management Process Improvement Interdepartmental Collaboration Escalation Management Clinical Documentation Quality Improvement
PROFESSIONAL
EXPERIENCEClinical / Patient Care Manager Home Health Provide clinical and operational leadership to support safe, compliant, and effective home health service delivery. Supervise Intake, Scheduling, and Case Management teams , ensuring efficient coordination of referrals, admissions, staffing, visits, and ongoing clinical workflows. Utilize WellSky to oversee referrals, admissions, scheduling, documentation, case management, care coordination, and operational workflows. Monitor daily intake and scheduling activity to identify delays, staffing gaps, authorization issues, missed opportunities, and potential service disruptions. Coordinate with clinical leadership, field clinicians, referral sources, and internal operational teams to ensure timely and appropriate service delivery. Provide guidance and oversight to case management staff regarding care coordination, visit utilization, documentation, clinical workflows, and patient-care requirements. Monitor high-risk and complex cases through the case management process and escalate clinical or operational concerns to the appropriate leadership. Review hospitalization and transfer activity to identify trends, contributing factors, and opportunities for improved care coordination and rehospitalization prevention. Support clinical decision-making by providing appropriate guidance to clinicians and case managers when complex clinical or operational concerns arise. Participate in case conferences and care-planning discussions to review patient progress, identify barriers, and develop appropriate action plans. Supervise staff performance, productivity, workflow compliance, accountability, and service coordination across Intake, Scheduling, and Case Management. Coach and mentor staff on clinical workflows, documentation standards, communication, care coordination, prioritization, and professional expectations. Support new employee orientation, onboarding, system training, SOP education, competency development, and ongoing staff education. Assist with performance management and development of structured improvement plans when performance or workflow expectations are not met. Collaborate with Quality Assurance and Clinical teams to improve documentation accuracy, regulatory compliance, clinical processes, and overall quality outcomes. Review quality-related findings and support education and corrective action when documentation, workflow, or clinical practice concerns are identified. Monitor quality indicators and operational metrics to identify trends and implement process improvements. Maintain readiness for regulatory surveys, audits, and compliance reviews by reinforcing documentation, workflow, and clinical standards. Ensure processes align with Medicare Conditions of Participation , agency policies, professional standards, and applicable federal and state regulations. Use WellSky reports and workflow data to monitor productivity, identify operational trends, evaluate team performance, and improve efficiency. Partner closely with operations and scheduling leadership to prevent service failures and resolve workflow barriers. Serve as an escalation resource for clinical and operational concerns, ensuring issues are appropriately prioritized, communicated, and resolved. Promote a culture of accountability, professionalism, teamwork, safety, and continuous improvement. Maintain a high standard of clinical and operational performance while supporting staff development and organizational goals.
LEADERSHIP & MANAGEMENT
Supervise multidisciplinary administrative and clinical support functions. Establish clear performance expectations and hold team members accountable for quality, productivity, timeliness, and compliance. Develop staff through coaching, mentoring, education, feedback, and hands-on support. Identify workflow inefficiencies and implement practical solutions to improve team performance. Promote effective communication between clinical, intake, scheduling, case management, quality, and operational teams. Make timely escalation decisions regarding staffing, clinical risk, service delivery, documentation, and compliance concerns. Balance operational efficiency with patient safety, regulatory requirements, and quality standards.
TECHNOLOGY
WellSky Home Health Referral and Intake Management Admissions Scheduling Case Management Clinical Documentation Care Coordination Workflow Management Reporting & Productivity Monitoring Quality and Compliance Tracking
QUALIFICATIONS
Active Registered Nurse (RN) license. Home health experience. Experience supervising and developing clinical and operational staff. Experience managing Intake, Scheduling, and Case Management teams . Strong knowledge of home health clinical workflows and care coordination. Strong clinical judgment and prioritization skills. Knowledge of Medicare Conditions of Participation and home health regulatory requirements. Experience with WellSky and electronic clinical/operational systems. Strong communication and leadership skills. Ability to collaborate effectively with clinical and operational leadership. Strong organizational, problem-solving, and decision-making abilities. Demonstrated commitment to quality, compliance, staff development, and operational excellence.
