Manages the practice of professional nursing and patient care delivery within Ambulatory Operations. Provides clinical supervision and is responsible for daily operations of the navigation program. Primary responsibilities include human resource management, financial management, and performance improvement activities. Works collaboratively with the Clinic Managers and Patient Access leadership to optimize patient access, operational efficiency, practice productivity, patient satisfaction and team member engagement. All responsibilities are fulfilled consistent with the mission, vision, and values of UVA Health and grounded by the American Organization of Nurse Leader Core Competencies. Creates, monitors, and analyzes budgets to explain variances and conduct ongoing evaluation of productivity, and participates in capital budgeting process Develops and implements staffing models and plans to support within and top of scope practice and to support provider templates and patient population needs Interviews, selects, mentors, and evaluates clinical and administrative team members Facilitates orientation and onboarding activities, evaluation effectiveness of orientation Responsible for continuous performance management and professional development of clinical team members and conducts formal performance appraisals Administers corrective performance counseling and administrative action appropriately Assesses team member satisfaction and develops and implements strategies to promote retention and to recognize and reward team members Leads performance improvement activities, identifying key performance indicators, evaluating performance data, and responding to outcome measure findings Assesses patient experience data and develops strategies to address satisfaction issues Promotes evidence-based practices, monitors patient safety, reports adverse events, and facilitates real-time-root-cause problem solving Supports a culture of innovation by integrating technology into patient care processes and using information systems to support business decisions Facilitates change and participates in project management and strategic planning activities within Ambulatory Operations to enhance the UVA Health strategic plan Builds and maintains strong interdisciplinary relationships through influence, communication, collaboration, and shared decision-making and understands components of culture competence as applicable to the healthcare workforce Monitors and promotes workplace safety requirements and maintains survey and regulatory readiness Practices ethical behavior and supports nursing standards and scopes of practice Maintains clinical competency to provide patient care as needed Assumes responsibility for own professional growth and development Performs other related duties as assigned

MINIMUM REQUIREMENTS

Education:

Bachelor of Science in Nursing from accredited nursing program, Master's degree in related field within 5 years of hire.

Experience:

3 years of progressively more responsible experience as a registered nurse in a patient care environment required.

Licensure:

License to Practice as a Registered Nurse in the Commonwealth of Virginia required. American Heart Association (AHA) Health Care Provider BLS certification required. Valid Virginia Driver's license required for managers with responsibility operations in multiple locations. Must have applicable specialty certification at hire or within 3 years.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs. The pay range for this role is $106,454.40 - $141,211.20 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits Comprehensive Benefits Package:

Medical, Dental, and Vision Insurance Paid Time Off, Long-term and Short-term Disability, Retirement Savings Health Saving Plans, and Flexible Spending Accounts Certification and education support Generous Paid Time Off UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report "Best Hospitals" guide rates UVA Health University Medical Center as "High Performing" in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children's is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA's commitment to non-discrimination and equal opportunity employment .