Ophthalmic Technician, Lead

Lead Ophthalmic Technician Make a Difference. Grow Others. Lead by Example. Full Time | On-Site | Travel to Satellite Clinics Why Work with Us At Retina Specialty Institute and Southern Eye Group, our mission is simple but powerful: improving lives by saving sight. We deliver patient-centered care, combining advanced technology and clinical expertise with genuine compassion. We believe our people are our greatest strength and strive to create an environment where team members feel supported and can grow. Together, we make a difference every day. About the Role The Lead Ophthalmic Technician is a hands-on leadership role responsible for onboarding, developing, and supporting Ophthalmic Technician team members while remaining actively engaged in daily clinic operations. This position balances direct Ophthalmic Technician duties with training, mentoring, and real-time support to ensure consistent workflows, strong team performance, and high-quality patient experiences. This is an excellent opportunity for an experienced Ophthalmic Technician who enjoys leading by example, coaching others, and supporting team success while continuing to work directly with patients. What You'll Do Perform all duties of an

Ophthalmic Technician:

patient workups, diagnostic testing, EMR documentation, assisting physicians during exams and procedures, etc. Remain actively working within the Clinic while providing real-time coaching and escalation support Deliver training for all staff and conduct regular performance check-ins, including new hire reviews Reinforce standard operating procedures, protocols, workflows, and patient care expectations Monitor patient flow, productivity, collections, and registration accuracy in real time; address workflow barriers while escalating trends or repeat issues to leadership Assist with service recovery by reviewing patient concerns and escalating issues when needed Coordinate with other teams and departments to resolve scheduling, registration, or workflow gaps Support timely and accurate collection of copays and prior balances, registration quality, and documentation completeness by reinforcing workflows and identifying delays or errors early Actively use, support, and model the adoption of new technologies, tools, policies, and process improvements What We're Looking For High school diploma or equivalent required; Associate's degree or higher preferred 1+ years of experience as an Ophthalmic Technician Prior experience in a lead, trainer, or peer-mentoring capacity preferred (formal title not required) Certified Ophthalmic Assistant (COA) or Certified Ophthalmic Technicians (COT) preferred Willingness and ability to travel regularly to satellite clinic locations Skills That Help You Succeed Proven ability to teach, coach, and mentor team members with clarity and professionalism Mastery of Ophthalmic Technician skills, with the ability to model best practices for peers Professional, patient-centered communication and strong interpersonal skills Demonstrated capacity to balance quality, efficiency, and patient experience while reinforcing performance expectations Proficiency with healthcare technology, including EMR/EHR systems and communication tools Strong understanding of clinic operations, medical terminology, and clinical procedures High attention to detail with the ability to identify errors, trends, and gaps and respond proactively Commitment to patient confidentiality and compliance with HIPAA and organizational policies Ability to remain calm, adaptable, and effective under pressure and changing priorities Strong organizational, time management, and problem-solving skills Openness to continuous improvement, with the ability to learn, adapt to, and support evolution in a growing organization Ready to Lead With Purpose? If you're ready to grow your career, lead by example, and make a meaningful impact in healthcare, we encourage you to apply today. Apply today and help us continue improving lives by saving sight!

Offered Benefits:

Competitive compensation commensurate with experience. Health, dental, and vision insurance. Life insurance, disability coverage, and ancillary benefits. 401(k) eligibility with company match. Paid time off and paid holidays. Opportunities for professional development and certification. Supportive, team-oriented work environment with engaged, accessible leadership.

Equal Opportunity Employer:

Retina Specialty Institute and Southern Eye Group are equal opportunity employers. We value diversity and are committed to creating an inclusive environment. We comply with all applicable laws prohibiting discrimination against employees and applicants based on protected characteristics.

Physical Requirements and Work Environment:

The physical requirements described are representative of those required to perform the essential functions of this position. The work environment characteristics reflect the conditions under which those functions are performed. Reasonable accommodations for individuals with disabilities may be made in accordance with applicable law, provided such accommodations do not impose an undue hardship on the Company. The examples listed below are representative and not intended to be all-inclusive. The essential functions of this position require frequent standing, walking, bending, with occasional sitting. The role may require lifting or carrying up to 50 pounds and assisting patients. Manual dexterity and visual acuity sufficient to operate equipment and document patient information are required. Work is performed in a climate-controlled medical office environment with moderate noise levels, frequent interruptions and interactions, and a fast-paced clinical workflow. Regular travel to satellite clinic locations may be required.

Pay:

$17.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Bereavement leave Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Uniform allowance Vision insurance

Work Location:

In person