Act as the primary liaison between doctor and patient, establishing a great rapport with all eye exam patients
Perform preliminary clinical data collection (including but not limited to: autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry)
Support with in person and video assisted eye exam appointments as available
Support new contact lens wearers through delivering insertion and removal training. Additionally, train additional team members (as directed by the Store Leader) on how to deliver insertion and removal training
Support the patient and store team through each step of the booking process with appointment confirmation, annual exam outreach, and contact lens follow up to ensure the patient has a seamless appointment experience
Efficiently manage the flow of our patients through the eye exam process
Provide support to the doctor in maintaining meticulous and accurate records of data collected
Help with the preparation of reports to other medical professionals as needed
Ensure adherence to governmental regulations and privacy policies (e.

HIPAA/PIPEDA

), and company procedures

Prepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, ensuring the highest standards of cleanliness for our equipment, and performing ongoing maintenance and calibration as needed
Support the retail sales team as directed by the Store Leader Who you are:
Professional, articulate, and have a compassionate approach to patient care
A team player who's effective and efficient when collaborating and communicating with doctors, the store team, and patients
Excellent with multitasking, organization, and time management in prioritizing appointments to maintain efficient patient flow
Able to think outside of the box when needed
Precise and comfortable with technology, and able to quickly learn and effectively use new medical applications
Excited to work side by side (or virtually!

) with a doctor in a high-volume retail setting

Extra Credit:

1+ years of experience in a medical environment supporting doctors
Exceptionally knowledgeable about eyewear and able to accurately describe the features and benefits of different offerings. (Patients have questions, and we always like to have answers.)
Working knowledge of G Suite
Previous work experience with optometry, electronic health records, or medical care
Familiar with healthcare technology systems and equipment (EMR systems, retinal cameras, exam room equipment)
Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician) In compliance with local and state requirements, Warby Parker is committed to pay transparency.

We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees. For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data. For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek. Some benefits of working at Warby Parker for full-time employees: Health, vision, and dental insurance Life and AD&D Insurance Paid sick leave 1 Paid Holidays 1 Vacation days per year 1 Retirement savings plan (401(k)) Parental leave (non-birthing parents included) Short-term disability Employee Stock Purchase Plan Employee Assistance Program (EAP) Bereavement Support Optical Education Reimbursement Free eyewear And more (just ask!) Some benefits of working at Warby Parker for part-time employees: Employee Assistance Program (EAP) Employee Stock Purchase Plan Free eyewear Paid sick leave 2 And more (just ask!) Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act (\"CPRA\"). It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only:

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