Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit
Responsible for professionally greeting patients and extending exceptional customer service for a positive client/patient experience
Answering the phones properly and in a timely manner
Explaining the process and exam pricing in a transparent way (when asked)
Checking in and pretesting patients in an efficient and accurate manner
Taking all necessary information from patients from a front desk/ technician perspective
Serves as a center of excellence for others with focus
Handles tasks, such as adjusting or fitting eyewear carefully and correctly
Responsible for collecting copays; handles payments in accordance with standard operating procedures
Responsible for properly and accurately dispensing eyewear and contacts
Responsible for ordering contacts Technician duties include:
Assist with patient care and conduct pre-tests for eye examinations
Gather medical history information from patients
Explain the testing process to patients, preparing them, and administering tests on visual capabilities
Keep records, inventory, and notes during examinations
Maintain and clean examination equipment
Assist in answering the phone and scheduling appointments, when needed
Assist with dispensing and performing minor adjustments on eyewear, when needed
I&R-showing patients how to wear contacts and proper hygiene Takes personal ownership to achieve personal and store results Other duties as assigned Requirements Job Specifications Typically has the following skills or abilities: One to two years of experience working in retail, customer service, optical retail store, or related experience Intermediate computer skills and knowledge Strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds Enjoys working as part of a team to support legendary patient care Enjoys working in a fast-paced environment Strong organizational skills Effective verbal and written communication skills Demonstrated ability to learn, support change management, and assimilate new information quickly Ability to use independent judgment/discretion for problem-solving and discern when an escalation is necessary on more complex issues or situations to the Office Manager For roles that are remote (i.

e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment Preferred Skills Bilingual (English / Spanish) Experience or understanding of the healthcare industry or terminology Previous front desk or technician experience VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here. 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