Requisition ID:

939962 Store #: 000781 LensCrafters

Position:

Full-TimeTotal Rewards:

Benefits/Incentive Information LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

\nGENERAL

FUNCTION

Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Ensure all patients receive the highest quality Optometric care while receiving an eye exam. Provide an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

MAJOR DUTIES & RESPONSIBILITIES

Responsible for training/certifying all newly hired doctor's office associates\nObserve and coach on quality of assessment\nProvide scheduling feedback to the Practice Manager to aid achieving patient's exam times and maintain patient flow with minimal delays\nAid opticians by demonstrating product knowledge and recommending vision solutions that meet lifestyle needs\nUtilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses.\nAssist with patient care and eye exams, and manage patient records and support patient flow throughout the exam\nPerform various tests to aid the optometrist with vision exams including but not limited to visual acuity measurements, depth and color perception test, and retinal imaging\nPerform tests to aid the optometrist in accurate diagnosis and treatment for the patient\nAttentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optometrists, Optician or Practice Manager when necessary\nIdentify situations involving dissatisfied patients and act quickly for resolution\nPerform work accurately and thoroughly despite time pressure and patient volume\nHandle and file all patient records in an organized and efficient manner in accordance with practice standards and HIPAA\nSupport contact lens exams and orders, including but not limited to contact lens care, trial inventory and patient orders\nEffectively utilize appointment book/scheduling procedures and computer operation/ procedures\nOperate the point-of-sale system, inputting patient information with accuracy and attention to detail. Create and tender sales transactions, by following operational processes and standards\nMaintain safe working environment for all team members and patients\nSupport compliance of visual merchandising in the exam lanes, assesment room and contact lens area\nPerform all pre-exam testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have\nResponsible for maintenance and disinfection of equipment; provide clinical support to the Optometrist as needed\nPerform other duties as assigned

BASIC QUALIFICATIONS

High School graduate or equivalent\n3+ years of experience in a healthcare and/or optical setting\nSales skills\nLeadership; coaching skills\nPatient/customer service skills; strong interpersonal skills\nStrong communicator and listener\nProblem solving ability\nOrganizational skills and attention to detail\nStrong interpersonal skills\nAbility to assess priorities, address multiple tasks and deadlines in fast-paced environment\nAbility to use exam software, point-of-sale technology and optometric equipment\nAbility to work autonomously\nKnowledge of office environment\nStrong basic math skills

PREFERRED QUALIFICATIONS

Two years supervisory experience\nDemonstrated good ophthalmic lens product knowledge\nExperience in healthcare\nOptometric technician certification\nThis posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. 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