Requisition ID:

941836 Store #: 00M282 FE Gaithersburg

Position:

Full-TimeTotal Rewards:

Benefits/Incentive Information At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.\nWhen you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.\nFor Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

\nGENERAL

FUNCTION

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the For Eyes Experience. Ensures all patients receive the highest quality Optometric. Delivers the store's key performance indicators by supporting the Doctor in the routine practice of Optometry under the general direction and supercision of the Store Manager and within the scope of state law and the policies of For Eyes.

MAJOR DUTIES & RESPONSIBILITIES

Greets customers without delay (within 30 seconds)..\nPromptly answers the telephone (3 rings) in a friendly and courteous manner.\nIn Doctor's office explains all required paperwork, tests, products and services as well as the appropriate time frame.\nAttentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary.\nShows patience and courtesy to indecisive or difficult customers and patients.\nPerforms work accurately and thoroughly despite time pressure and customer volume.\nIdentifies situations involving unsatisfied customers and acts quickly for resolution. . Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.\nHandles and files all patient records in an organized and efficient manner in accordance with HIPAA.\nPlaces contact lens orders, processes shipments and properly submits invoices for payment.\nOperates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.\nTakes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.\nMaintains safe working environment for all associates/patients.\nQuickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials. RETAIL Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.\nAssists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

DOCTOR'S OFFICE

Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.\nUtilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.\nResponsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

BASIC QUALIFICATIONS

High School graduate or equivalent\nStrong customer service skills (internal and external)\nKnowledge of current fashion trends\nLeadership skills\nStrong communicator and listener\nProblem solving ability\nFamiliarity with cash register, computers and calculators\nOrganization skills\nSales skills\nStrong basic math skills\nKnowledge of office and store merchandise

PREFERRED QUALIFICATIONS

Previous experience in customer service, retail and/or optical\nStrong interpersonal skills\n

Pay Range:

19.81 - 28.01 This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email EmployeeRelations@luxotticaretail.com We are an Equal Opportunity Employer. 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