Lead Optician
LO EYE CARE
- 3.2 East Lansing, MI Job Details Full-time $21
- $26 an hour 1 day ago Benefits Profit sharing Paid holidays Health insurance Dental insurance 401(k) Paid time off Qualifications Customer communication Optical experience Ophthalmology High school diploma or GED Full Job Description Ready for a Career Change?
Are you looking for a fresh challenge and an opportunity to grow? Join our dynamic ophthalmology practice as a full-time Lead Optician in our East Lansing office within the optical department. We are looking for an experienced, highly motivated, patient-focused Optician to lead the team in delivering exceptional service. We offer competitive compensation and an excellent benefits package, including eye care discounts, medical and dental insurance, PTO, 401(k), profit sharing, holiday pay, and quarterly incentive opportunities! Don't wait—apply today and take the exciting next step in your career journey! Summary The Lead Optician will act as a mentor to all opticians helping to improve the department in patient satisfaction and overall skill sets. Supervisory responsibilities This role has no supervisory responsibilities Essential functions The following list is a summary of the key functions of the job and may not be inclusive of all duties assigned . Train and mentor both new and current opticians to ensure proper optical skills, salesmanship expertise, patient satisfaction, and organization of supplies within the department. Lead the team to ensure proper frame board management execution. Present new solutions to optical management in regards to staffing, sales, teambuilding, training, and patient satisfaction. Properly operate manual or auto lensometer and other tools to determine patient eyewear needs. Interprets prescription and takes correct measurements for eyewear solutions. Utilizes assigned software system to input patient information, orders, and billing of insurance. Communicates information regarding products and services accurately to patients and their advocates. Discusses lens and comfort options with patients based on their selection, offering guidance as needed. Orders eyewear and contacts and keeps patients informed of order status. Conducts final inspection of eyewear and contact lens orders and notifies patients when order is ready for pick-up. Maintains knowledge of all lens, frames, accessories, and insurances as necessary. Bills insurance orders, collect payments, and/or escorts patients to check-out for deposit or final payment as necessary. Follows and achieves defined sales goals on monthly, quarterly, and annual intervals. Maintains patient service standards by working out of any assigned L.O. Eye Care office as needed. Maintains patient confidentiality. Cleans, organizes, and maintains presentability of sales floor, displays, and patient areas. Conduct contact lens training classes. Schedule 40 HRS/Week Monday
- Friday Core Competencies All employees of L.O. Eye Care are expected to demonstrate the following core competencies, regardless of position or status. Additional job-specific competencies may be required of each position. Communication
- Ability to communicate effectively both verbally and in writing. Conscientious
- Ability to feel obligated to do right or be good along with awareness of one's own conduct, intentions or character. Teamwork
- Ability to work well in groups, develop and maintain positive working relationships, help resolve conflict, and support team goals. Adaptability
- Ability to adapt to change, be open to new ideas, handle pressure and uncertainty, and adjust work plans to meet changing company needs. Trustworthy
- Ability to be worthy of confidence and create assured reliance on the character, ability, and truth of own self. Patient Confidentiality
- Ability to maintain patient confidentiality, and hold others accountable to such, in accordance with the highest ethical standards.
Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Work environment Public/Patient environment with typical public and patient exposure and scenarios Blended environment with office and public interactions Physical demands/potential hazards Must be able to walk, stand, and move around for the majority of the day; may be required to lift equipment up to 50 pounds and assist patients with physical mobility Must be able to sit for prolonged periods, must be able to use eyes, hands, and body to maintain office dexterity and mobility; may be required to lift typical office equipment up to 20 pounds May be sedentary for prolonged periods; may experience repetitive movements in fingers, wrists, hands, typical of an office environment Travel required 0-25% travel required, additional travel may be assigned as needed Education and experience Educational requirements that are job-related and consistent with business necessity High School Diploma or G.E.D. required Three years of optical experience required ABO Certification desired Leadership and management experience Leadership requirements that are job-related and consistent with business necessity N/A Additional eligibility requirements Work authorization/security clearance requirements Must be authorized to work in the US EEO Statement It is the policy of L.O. Eye Care and its affiliates to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate if applicable
