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HF
Henry Ford Health
Optical Service Rep - Full time - West Bloomfield
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What they do
An Optician fits eyeglasses and contact lenses according to prescriptions written by optometrists and ophthalmologists. Helps customers choose eyeglass frames and contact lenses, and repairs or refits broken frames. Works in the office of an optometrist or physician, or in a store that sells eyeglasses.
$42,980 / year median in Michigan
+12% projected growth
Job Description
Optical Service Rep
- Full time
- West Bloomfield Henry Ford Health
- 3.
GENERAL SUMMARY
Greets and directs patients in a friendly, professional and efficient manner. Investigates and resolves patient inquiries concerning merchandise, service, and billing in person or over the phone. Completes and records sales transactions accurately in HFO Point of Sale (POS) system. Works closely with all HFO departments to coordinate patients' services.PRINCIPAL DUTIES AND RESPONSIBILITIES
Effectively maintains multiple phone lines while utilizing proper telephone etiquette. Turns information inquiries into scheduled appointments. Accurately and efficiently schedules appointments, completes and maintains patient electronic medical records. Accurately and consistently maintains the cash drawer and sales ledger. Explains Ocular Corneal Tomography to all patients over the age of 18. Performs entry into HFO's point of sale system. Performs prescription entry for eyeglasses and contact lenses. Follows medical triage guidelines for emergency cases. Communicates prescription information with pharmacies. Places order and directly ships to patient homes or businesses. Interprets doctor's prescriptions and answers customer questions. Suggests products and enhancements to address specific prescription questions. Answers basic and complex customer questions or concerns. Has an understanding of products and services that are available to customers. Demonstrates a desire to create value for customers and exceed customer expectations. Handles multiple customers effectively with tact and a sense of urgency. Redirects customers to appropriate source if necessary. Trained on Web Denis, Medicare/Medicaid certified to speak with agents. Works closely with all departments to coordinate services.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
High School Diploma or GED required. Basic math skills required. Previous retail, hospitality, or customer service experience required. Previous optical experience preferred. Ability to demonstrate effective organization skills, prioritize multiple tasks and daily activities. Requires completion of all training courses as directed by Henry Ford OptimEyes. Must practice the customer skills as provided through on-going training and in-services.WORKING CONDITIONS
Works in retail optical environment. Must attend monthly staff meetings, before hours, to promote and build effective teams to insure everyone is committed to corporate goals. Requires evening and weekend hours. Must be able to walk, stand and bend for extended periods of timeAdditional Information Organization:
Community Care Services Department:
HF Optimeyes W.Bloomfield SVC Shift:
Rotating Union Code:
Not Applicable Additional Details This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above. Overview Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services- from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail.