Description Requisition ID:

934585Store #:005225

LensCraftersPosition:

Full-TimeTotal Rewards:

Benefits/Incentive Information LensCrafters is bringing its optical retail experience to Macy's department stores in the U.S. Macy's and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear. LensCrafters reinforces Macy's commitment to the health and wellness of its customers. Eye health is critical to everyone's personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy's strengths. If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

GENERAL FUNCTION

The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality Optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.

MAJOR DUTIES AND RESPONSIBILITIES

Display a professional image, greet patients promptly with a smile\nPromptly answer the telephone in a friendly and courteous manner\nPerform a variety of tasks to assist the optometrist in eye examinations. Tasks include privately obtaining medical history and preparation of patient for examination. Think out loud, asking open ended questions around the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame\nAttentive to details; review prescriptions and/or patient information carefully; identify special needs; consult with Optician, Managing Doctor or Retail Management when necessary\nShow patience and courtesy to indecisive or difficult customers/patients\nPerform work accurately and thoroughly despite time pressure and patient volume\nIdentify situations involving unsatisfied patients and act quickly for effective resolution\nDemonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures\nHandle and file all patient records in an organized and efficient manner in accordance with HIPAA\nSupport retention and cultivation of exams including making NEE calls, 24 hour confirmation calls and no show call-backs\nPlace contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and free of clutter.\nUtilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail.\nMaintain safe working environment for all associates, customers and patients\nSupport compliance of visual merchandising in the exam lanes, assesment room and contact lens area.\nAbility to adapt to various examination scenarios and be personable with patients and staff\nPerform all pre-examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have\nUtilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses\nResponsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed.\nMonitor and maintain inventory of supplies and contact lenses in exam rooms\nSupport retail as capacity and patient demand allows

BASIC QUALIFICATIONS

High School graduate or equivalent\nMinimum of one year strong customer service skills (internal/external)\nLeadership skills\nStrong communicator and listener\nProblem solving ability\nOrganization skills\nStrong interpersonal skills\nAbility to assess priorities, address multiple tasks and deadlines in fast-paced environment\nAbility to work autonomously\nKnowledge of office environment\nStrong basic math skills

PREFERRED QUALIFICATIONS

Experience in retail and/or optical\nExperience in healthcare\nExperience in retail and/or optical\nExperience in healthcare

Pay Range:

-28.16 This posting is for an existing vacancy within our business.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. Additional Details How To Identify Potential Job Scams

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JENKINTOWN, PA

\nLensCrafters - Optometric Technician\n

WARRINGTON, PA

Build:

19.4.112 (6/11/2026 6:38:33 AM) |

Server:

LIEDCPRWBCWD002

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