Job Description
Patient Access Kodiak, AK, US Category:
Patient Access Employee Type:
full-time | non-exempt Salary range: $22.21 to $35.62 Hour Why Join KANA Kodiak Area Native Association (KANA) is a Tribal health organization committed to elevating the lives of the people we serve. At KANA, employees are more than staff members; they are part of a mission driven team committed to meaningful work, community impact, and long-term growth. Benefits & Perks 401(k) retirement plan with a 7% employer contribution beginning in year two, paid regardless of employee contribution Paid Parental Leave 80% employer-paid medical, dental, and vision coverage Access to 20+ medical plan options through federal OPM benefits Employer-paid life insurance at 2.5x annual salary AD&D, short-term, and long-term disability coverage Generous paid time off and 13 paid holidays Free gym membership to the KANA Wellness Center Employee Assistance Program (EAP) Tuition assistance and reimbursement programs Leadership development and internal advancement opportunities Eligibility for IHS and NHSC loan repayment programs (role dependent) Potential temporary housing assistance for relocating employees, based on availability Position Overview The Patient Advocate serves as a vital connection between KANA patients and healthcare services in Anchorage. This role helps patients navigate healthcare systems, access resources, coordinate services, and overcome barriers to care. The Patient Advocate works closely with patients, families, escorts, providers, and healthcare organizations to ensure patients receive the support they need before, during, and after medical visits. This position is based in Anchorage and focuses on creating a positive patient experience while advocating for the health and social needs of KANA beneficiaries. Key Responsibilities Serve as a resource and advocate for patients receiving healthcare services in Anchorage Assist patients, family members, and escorts with navigating healthcare systems, appointments, travel, and lodging needs Coordinate transportation and housing arrangements for eligible patients as needed Provide safe transportation between approved locations including airports, hotels, hospitals, and healthcare facilities Guide patients through the healthcare process and help ensure they arrive prepared for appointments Facilitate communication between patients, families, providers, and healthcare staff Visit hospitalized KANA patients and serve as a liaison between patients and KANA Identify and help resolve barriers affecting patient access, care coordination, or customer service Maintain accurate documentation, records, and reports related to patient interactions and services provided Participate in patient experience initiatives, committees, and process improvement activities Respond to after-hours patient needs in accordance with the established on-call schedule Qualifications High school diploma or GED required Three years of related experience in healthcare, social services, patient advocacy, customer service, or a related field; equivalent combinations of education and experience considered Bachelor's degree in Social Work or a related field preferred Knowledge of healthcare systems and community resources available to support patient health and social needs Strong interpersonal, communication, advocacy, and problem-solving skills Ability to maintain confidentiality and exercise sound judgment in sensitive situations Demonstrated commitment to providing compassionate, patient-centered service Experience working with diverse populations and vulnerable individuals preferred Valid driver's license with an acceptable driving record required Work Schedule KANA's standard work schedule is 37.5 working hours per week, consisting of 7.5 paid working hours per day plus a one-hour unpaid lunch break (8.5 hours on site per day). Our Values KANA's work is guided by Courtesy, Caring, Respect, Sharing, and Pride. We seek leaders who embody these values in how they lead teams, steward resources, and serve the community.
