DME Navigator - Rehab Services University of California - Los Angeles Health United States, California, Los Angeles Sep 02, 2026 Description The

DME Navigator serves as a key resource for patients requiring durable

medical equipment (DME), prosthetic and orthotic services, and lymphedema

supplies within Rehabilitation Services. This position is responsible for

guiding patients through the care continuum by coordinating appointments,

obtaining insurance authorizations, verifying benefits, and ensuring timely

access to prescribed equipment and services. Working

closely with patients, providers, therapists, and payors, the DME Navigator

supports both new and returning orthotic and prosthetic patients by

facilitating registration, scheduling, equipment coordination, and

authorization processes. The incumbent acts as a patient advocate, helping

individuals understand coverage requirements, estimated costs, and payor

guidelines while delivering exceptional customer service. The

ideal candidate is detail-oriented, highly organized, and committed to

providing a seamless patient experience in a fast-paced healthcare environment. Salary

Range:

$31.88 - $45.66 per hour Qualifications Required

Qualifications Working knowledge of electronic medical record (EMR)

systems; Epic experience preferred.

Proficiency with Microsoft Office applications,

including Word and Excel.

Knowledge of rehabilitation services, including

physical therapy, occupational therapy, prosthetic, orthotic, and durable

medical equipment terminology.

Familiarity with insurance authorization processes,

payor requirements, medical billing practices, and coding systems

including CPT, HCPCS, and ICD-10.

Ability to interpret and understand medical

documentation, patient intake forms, therapist instructions, and

organizational policies.

Strong organizational skills with the ability to

prioritize competing demands and manage multiple tasks effectively.

Demonstrated ability to work independently with minimal

supervision while maintaining accuracy and attention to detail.

Ability to remain productive and organized in a

fast-paced environment with frequent interruptions and changing

priorities.

Excellent interpersonal, verbal, and written

communication skills.

Ability to provide exceptional customer service and

effectively interact with patients, families, providers, and staff from

diverse cultural and socioeconomic backgrounds.

Strong problem-solving skills and the ability to

exercise sound judgment in handling patient and operational issues. Preferred

Qualifications Previous experience in rehabilitation services, medical

equipment coordination, prosthetics and orthotics, patient access, or

healthcare navigation.

Experience obtaining insurance authorizations and

verifying benefits for medical equipment or rehabilitation services.

Knowledge of UCLA Health systems, workflows, and

patient care processes.

Demonstrated commitment to teamwork, collaboration,

continuous improvement, and maintaining a patient-centered approach to

care.