Patient Advocate

Responsibilities Cedar Hill Regional Medical Center Cedar Hill Regional Medical Center GW Health is the first new full-service hospital in Washington, DC in more than 20 years, integrating clinical care with existing community providers, Federally Qualified Health Centers (FQHC's), The George Washington University Hospital, and our Urgent Care Center in Ward 8. This integrated delivery system is a robust network of care for all District residents, but more importantly, it ensures that residents of Wards 7 and 8 have access to high quality care in their community. This full-service hospital includes 136 beds (with the ability to expand to 184 beds), a verified trauma center, adult and pediatric emergency departments, maternal health and newborn delivery, an ambulatory pavilion for clinic visits and other outpatient services, a 500-car garage, and a helipad for emergency transport. We are seeking an experienced Patient Advocate (Full Time) The Patient Advocate serves as a liaison between patients, families, and the hospital to ensure patient concerns, complaints, and grievances are addressed in a timely, compassionate, and compliant manner. This role is responsible for investigating feedback, facilitating resolution, and promoting a culture of patient-centered care and service excellence. The Patient Advocate partners with interdisciplinary teams—including Nursing, Physicians, Quality, Risk Management, and Administration—to ensure regulatory compliance and effective resolution of patient concerns. The role also supports organizational patient experience initiatives through staff education, service recovery coaching, and identification of opportunities for improvement based on patient feedback and data trends.

Job Duties/Responsibilities:

Receives, documents, and investigates patient and family complaints, grievances, and concerns by actively listening, gathering relevant details, and identifying desired outcomes. Facilitates resolution through collaboration with appropriate care team members and leadership, ensuring timely follow-up and service recovery. Coordinates with physicians, nursing, leadership, Risk Management, and other departments to escalate and resolve concerns as appropriate. Provides information and documentation from advocacy investigations to support organizational review and decision-making. Maintains accurate and thorough documentation of all patient interactions, investigations, and outcomes in accordance with regulatory and organizational requirements. Reviews documentation for completeness and compliance with established procedures. Promotes patient-centered care by supporting patients and families, addressing concerns, and identifying opportunities to improve patient experience. Accepts ownership of issues and proactively seeks solutions that enhance patient satisfaction and organizational reputation. Supports patient advocacy projects and initiatives, including educating and training staff on complaint escalation processes and service recovery techniques. Contributes to improving frontline response and reinforcing patient-centered communication practices.

To learn more visit https:

//cedarhillregional.

com or https:

//jobs.uhsinc.com/cedar-hill-regional-medical-center . As a Cedar Hill Regional Medical Center employee you will be part of an exceptional team with the following benefit offerings: Challenging and rewarding work environment Competitive Compensation & Generous Paid Time Off Excellent Medical, Dental, Vision and Prescription Drug Plans 401(K) with company match and discounted stock plan SoFi Student Loan Refinancing Program Career development opportunities within UHS and its 300+ Subsidiaries! More information is available on our

Benefits Guest Website:

benefits.uhsguest.com. About Universal Health Services One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $14.3 billion in 2023. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 96,700 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com. Qualifications Requirements Associate degree required Bachelor's degree preferred Minimum 1-3 years of experience in a hospital or healthcare setting Experience with complaint/greivance management or service recovery EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Avoid and Report Recruitment Scams At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.