Lead Front Desk Patient Advocate

Lead Front Desk Patient Advocate

EASTERN ACUPUNCTURE AND WELLNESS

Plantation, FL Job Details Part-time $17 - $25 an hour 13 hours ago Qualifications Direct patient care Customer communication Medical documentation Maintaining an organized workspace Operations management Insurance verification Electronic health records (EHR) management Medical office experience Patient advocacy Mid-level Medical scheduling Administrative experience Medical administrative support Team management Task prioritization Organizational skills Patient interaction Office management Clean workspace maintenance Managing patient records Communication skills Time management Client interaction via phone calls

Full Job Description Job Title:

Lead Front Desk Patient Advocate (Part-Time)

Company:

Eastern Acupuncture & Wellness Position Overview:

Eastern Acupuncture & Wellness is seeking a highly organized and proactive Lead Front Desk Patient Advocate to join our growing team. This role will begin as part-time with the opportunity to transition into a full-time leadership position. We are looking for someone with a strong medical background and insurance verification experience who can confidently lead front desk operations while delivering exceptional patient care.

Key Responsibilities:

Manage daily front desk operations with efficiency and professionalism Handle incoming and outgoing patient communications (calls, emails, text messages) Perform accurate insurance verification and maintain patient records Utilize EHR systems for scheduling, documentation, and patient management Scan and organize documents in a timely and structured manner Conduct patient recall outreach to maintain continuity of care Deliver outstanding customer service and patient experience Demonstrate strong time management and prioritization skills Oversee front desk scheduling, including managing staff coverage and call-outs Maintain a clean, organized, and welcoming front office environment

Qualifications:

Previous experience in a medical office setting (required) Strong understanding of insurance verification processes (required) Leadership mindset with the ability to take initiative and manage responsibilities independently Excellent communication and interpersonal skills Proficiency with EHR systems and general office technology Strong organizational skills and attention to detail Ability to multitask and prioritize effectively

What We're Looking For:

We are seeking a dependable, solution-oriented leader who thrives in a patient-focused environment. The ideal candidate is someone who can balance administrative excellence with compassionate patient interaction while supporting the overall growth and success of the practice.

Schedule:

Start:

Part-time Must have flexibility between both locations (Plantation & Wilton Manors) We look forward to meeting candidates who are passionate about healthcare and ready to lead from the front.

Pay:

$17.00 - $25.00 per hour

Work Location:

In person