A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
Peachford Hospital - 3.3 Atlanta, GA Job Details Full-time 10 hours ago Qualifications High school diploma or GED Customer complaint resolution
Full Job Description Responsibilities:
Peachford Hospital has been serving the greater Atlanta community since 1973. We serve those in need of treatment for a variety of psychiatric and substance abuse issues. Peachford Hospital is a 246-bed facility, with over 500 dedicated professionals providing access to quality behavioral healthcare and substance abuse treatment. We are the leader in quality mental health and addiction treatment services. Our commitment to care includes developing integrated delivery systems through partnerships with medical surgical hospitals, community mental health centers, educational institutions, managed care organizations, local health professionals and agencies.
https:
//peachford.com/ POSITION SUMMARY The Patient Advocate investigates, resolves, documents and reports organization specific patient and visitor complaints and concerns to leadership staff. The Patient Advocate collaborates with departmental leaders to ensure resolution of concerns presented by patients, families, visitors or other representatives of the patient. The position also engages in daily services recovery initiatives and assists with online facility reputation management. The Patient Advocate actively participates in the development and implementation of customer service and patient relations initiatives related to the facility's mission and goals.
Qualifications:
EXPERIENCE/EDUCATION
High School Diploma or equivalent required. Bachelor's Degree in psychology, social work or related field preferred. 1-3 years of relevant experience in a psychiatric health care environment setting preferred. SKILLS Excellent verbal and written communication skills. Working knowledge of medical terminology. Computer skills and knowledge of common computer software programs. Strong organizational skills. Ability to multi-task. EEO Statement All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success. Notice At UHS and all its subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. Additionally, recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting our Compliance Hotline at: https://uhs.alertline.com or 1-800-852- 3449.
