A Patient Advocate or Navigator provides direct assistance to patients at a health care or long term care facility. Guides patients in understanding their options and making important decisions about their treatment plans and medical costs; provides emotional support; and serves as a liaison with health care providers.
Join the Woodlawn Team as an OB Navigator in our Obstetrics department! Woodlawn Health is seeking an OB Navigator to guide pregnant/postpartum patients through their care journey. This grant-funded position (9/1/2026-6/30/2027) connects patients with providers, coordinates appointments and resources, identifies barriers to care, and provides ongoing support throughout pregnancy/postpartum. The role works across Rochester and Argos provider offices and collaborates with clinical staff, community partners, and outreach events.
Required:
RN, LPN, or MA Preferred:
Bilingual (English/Spanish)
EDUCATIONAL REQUIREMENTS & QUALIFICATIONS
Registered Nurse, Licensed Practical Nurse, Certified Medical Assistant, or Medical Assistant Previous OB, family practice, women's health, pediatrics, public health, or care coordination experience is preferred. Basic Life Support certification or obtain within the timeframe required by hospital policy Experience in obstetrics, maternal-child health, family practice, public health, social services, case management, community health, or patient navigation is preferred. Desire and ability to educate, guide, and support pregnant and postpartum patients and families in a nonjudgmental and patient-centered manner. Knowledge of, or willingness to learn, local community resources including WIC, Medicaid, health department services, Nurse-Family Partnership, social work/case management, transportation, food assistance, housing, mental health, substance use, domestic violence, safe sleep, lactation support, and car seat assistance. Valid driver's license and reliable transportation required to travel between provider offices, the hospital campus, and community locations as assigned. Overview of position- Duties will be assigned based on the employee's credentials, licensure, certification, job classification, competency, and organizational policy. If filled by a RN or LPN, the employee may provide nursing assessment, nursing education, clinical care coordination, and escalation of clinical concerns within applicable scope of practice and policy. If filled by a MA, the employee will focus on scheduling support, patient communication, education reinforcement, resource coordination, documentation, referral follow-up, and program tracking. The OB Navigator will promptly report urgent clinical concerns, safety concerns, abnormal patient-reported symptoms, or other high-risk needs to the appropriate provider, licensed nurse, OB department, social work/case management, or emergency services according to situation.
PRIMARY DUTIES
Initial point of contact for newly pregnant patients seeking OB care through Woodlawn Health. Receive and respond to calls, messages, referrals, or requests from newly pregnant patients, provider offices, hospital departments, and community partners. Assist newly pregnant patients with scheduling their first OB appointment. Also, explain what to expect at the initial visit, including paperwork, insurance information, appointment location, and follow-up needs Provide education and reinforcement, within scope, regarding routine prenatal care, OB appointments, prenatal education options, OB unit tours, birth planning resources, lactation support, safe sleep, car seat safety, postpartum follow-up, and maternal warning signs. Collaborate with providers, provider office staff, OB nurses, the OB & Nursery Director, social work/case management, public health partners, and community agencies to coordinate care and support patient needs. Assist patients with postpartum transition needs. This includes postpartum appointment follow-up, lactation support, newborn follow-up, pediatric care connection, maternal mental health resources, contraception follow-up when applicable, safe sleep reinforcement, and ongoing community support needs Position Schedule - Day Shift / Full Time / No Holidays / Some weekends (for events) / September 2026 through end of June 2027 Our Mission is to provide excellent healthcare services by highly skilled staff in a compassionate and caring manner. We know that our employees are essential to the care we provide! Our core values are as follows: Courtesy, Respect, Caring, Professionalism, Confidentiality, Integrity, and Accountability.
Benefits:
403(b) matching Dental insurance Flexible spending account Health insurance Paid sick time Paid time off Vision insurance
