Location:

ONSITE at a Medical Facility in

Edgewood, KY Hours:

Sunday - Thursday 9am - 5:30pm

Pay Range:

Up to $19 hourly, D.O.E Join our team and make a difference! The Patient Financial Advocate is responsible for screening patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities:

Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.\nScreen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.\nInitiate the application process bedside when possible.\nIdentifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.\nIntroduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.\nProvides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.\nRecords all patient information on the designated in-house screening sheet.\nDocument the results of the screening in the onsite tracking tool and hospital computer system.\nIdentifies out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.\nReviews system for available information for each outpatient account identified as self-pay.\nFace to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.\nDocument out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.\nOutside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.\nOther Duties as assigned or required by client contract

Additional Duties and Responsibilities:

Maintain a positive working relationship with the hospital staff of all levels and departments.\nReport any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)\nAccess information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).\nKeep an accurate log of accounts referred each day.\nMeet specified goals and objectives as assigned by management on a regular basis.\nMaintain confidentiality of account information at all times.\nMaintain a neat and orderly workstation.\nAdhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.\nMaintain awareness of and actively participate in the Corporate Compliance Program.

Educational/Vocational/Previous Experience Recommendations:

High School Diploma or equivalent required.\n1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.\nPrevious customer service experience preferred.\nMust have basic computer skills.

Working Conditions:

Must be able to walk, sit, and stand for extended periods of time.\nDress code and other policies may be different at each healthcare facility.\nWorking on holidays or odd hours may be required at times. Benefits including but not limited to: Medical, Vision, Dental, 401K, Paid Time Off We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

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